Guest Service Associate - Trussville, AL
Full Time
Birmingham, AL 35235
Posted
Job description
- Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.
- Answer guest inquiries over the phone and in-person; providing accurate information.
- Inform guests of upcoming promotions, specials, and events.
- Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
- Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
- Balance receipts, count cash, and complete daily shift paperwork.
- Manage lane inventory and assists with lane turnover tasks.
- Maintain a sanitary, organized, and presentable area.
- Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
- Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
- Perform opening and closing duties as required.
- Monitor guests for rule violations.
Experience
Required- 6+ months previous entertainment center, hospitality, or retail experience.
- High school diploma or equivalent preferred.
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