• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

• Has a +1 service attitude and provides courteous, friendly guest service by anticipating guest’s needs. Responds promptly and efficiently to inquiries, requests and complaints both in person and on the phone. Assist guests throughout their stay to ensure they are able to Travel Happy.
• Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels. Keeps current knowledge of marketing programs, special rates and promotions and promotes to guests. Actively encourages guests to learn more about the Drury Rewards program.
• Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures.
• Ensures the front desk / lobby area of the hotel is clean and well maintained.
• Refuses to serve liquor to anyone who is under age, or who appears inebriated. Follows all company policies regarding alcohol service.
• Completes accurate accounting of money, receipts, guest accounts and credit through operation of the PMS system and secures Company assets and funds as required by Company procedures.
• Monitors guest experience with face to face interactions, phone interactions and surveys and informs management of special comments / needs of guests.
• Communicates with other departments as needed regarding housekeeping needs, guest requests, maintenance issues, etc.
• Appreciates the diversity of our team and guests and contributes to maintaining a positive and inclusive work environment at all times.
• Assists with Breakfast and 5:30 Kickback preparation, service and clean up as needed.
• Sells items from the Market (the guest pantry). If selling alcohol, team member is required to check ID regardless of age.
• Assists with servicing meeting rooms as needed.
• Complies with the hotel’s safety and security rules and instructions in preforming work effectively while protecting self, fellow workers, and the hotel.
• Attend and participate in all required meetings and provide follow up as needed.
• Other duties as assigned.

• AGE: G.S.A.s must be 18 years or older. If a hotel sells alcohol in the market, follow state / local age limits for serving / selling alcohol.
• EDUCATION: Requires a high school diploma or equivalent. Completion of two years of college preferred.
• EXPERIENCE: Experience in working with the public in a service industry or in
• related activities is preferred.
• LICENSES / CERTIFICATIONS: If selling or serving alcohol, must have appropriate permit / license
• and meet all state, and local laws regarding the sale / service of alcohol.
• ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10- 15 pounds.

• Reports to the Hotel Management Team.
• Maintains and promotes a positive and cooperative work relationship with all hotel departments.

As a family-owned and operated hotel system, we have maintained a consistent vision, mission and set of values over our 45-plus years in business. Our Vision Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Mission Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors: • Quality that consistently exceeds guest expectations • Service that makes our guests feel welcome and at home • Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business • Profitability, which is the result of our mission and allows us to grow