Job description
Location:
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match. Job Description:
Qualifications:
Omni Hotels & Resorts is an equal opportunity employer.
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Join our team and earn a $250 sign on bonus
Guest Services Supervisor will be responsible for supervision of the guest service desk and ensuring that all guest concerns are resolved according to company standards at the Bretton Woods Ski Area
Responsibilities:
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Essential Functions:
- Frequently assists guests in resolving queries regarding all departments in the ski area including (but not limited to) lifts, ticket/pass sales, rental/repair services, F&B Outlets, retail, ski school and Hobbits and Ski Patrol.
- Schedules desk staff according to business levels
- Frequently assists guests in resolving queries regarding all other aspects of the Resort such as lodging, activities, transportation and F&B. Review website for accurate information.
- Assists guest in lost and found items and how to access the website Lost & Found page.
- Responsible for distributing information to guests and associates for all aspects of the ski area such as, trail conditions, events and activities, lift opening and closings and daily announcements.
- Administers daily ticket sales using ticket computer system.
- Administers daily computer system opening and closing in RTP station.
- Oversee Pay Lockers and manage issues.
- Responsible for maintaining vouchers and inventory logs.
- Manage Host Voucher Compensation Program.
- Administers daily closing cash outs and balancing end of day deposits.
- Utilize 1risk software and send prearrival reminders for activities and passes.
- Key Holder may be responsible for opening and/or closing the building.
- Attend Monthly Managers Trainings.
- Attend Weekly Operations Meeting.
- Other duties as assigned by the Ticket and Guest Service Manager
Tools and Equipment:- Computer with RTP System and Risk 1 systems, Calculator, Telephone and office supplies.
Working Environment:- Subject to working in a crowded, fast paced environment, long periods of walking and standing, indoor and outdoor, with adverse weather conditions
Qualifications:
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- Minimum 1 year supervisor experience.
- Must lead by example, remain professional in all situations.
- Must be able to convey information and ideas clearly.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be flexible with schedules including weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer.
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