Job description

Job Overview:
The Holiday Inn Express & Suites in Northlake, TX is seeking a determined, motivated and customer service oriented Guest Service Manager
This position has a 90-day probationary period.
A Front Desk Supervisor will be asked to perform the following duties:

• Answer inquiries and check in/out guests in a timely and professional manner
• Sets a positive example for guest relations
• Oversee Diamond, Platinum members and special guest requests
• Follow and enforce hotel credit policies
• Monitor key control to maintain hotel security
• Ensure the maximization of room revenue through Rooms Merchandising
• Monitors same day selling procedures to maximize room revenue and control hotel occupancy
• Review Front Office log and Trace File daily
• Generate and updating required reports, files, and checklists
• Help maintain productivity levels at or above budgeted standards
• Run room status reports and relay necessary information to affected departments
• Assist in training and cross training of new hires and current employees
• Keep track of IHG One Reward member enrollments, Member Recognition, Welcome Amenity and all staff Brand Mandated training.
• Train staff for Check in and check out process as per the brand standard.
• Weekly 10 minutes meeting with front line staff.
• Knowledge to respond chargeback, web-guru and social media reviews.
• Establish and maintain good communications and teamwork with fellow employees
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
• Operate relevant aspects of the Front Desk computer system
• Log and deliver messages, packages, and mail
• Know of IHG rates codes , packages, and promotions etc
• Complete and ensure a proper bucket check, room rate verification report, and housekeeping report

Mandatory Requirements

• A High School Diploma or G.E.D
• Computer skills are a must
• At least 2 to 3 years of progressive experience in a hotel atmosphere
• Flexibility to work nights, weekends, holidays, and Second and Night Audit shifts
• Knowledge of operations associated challenges for all area hotel
• Possesses excellent telephone sales skills
• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Commitment to exceptional guest service
• Strong conflict resolution and service recovery skills are a must
• Polished, professional appearance and positive attitude
• Strong cash handling and mathematical skills are a must

Preferred Experience/Knowledge

• Previous supervisory responsibility

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Northlake, TX 76262: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.