Guest Service Agent
Job description
Description
We're currently seeking a warm, friendly, and conscientious guest service agent to assist our guests throughout their stay experience. What we offer:
- Hilton discounted travel benefits for you, your family, and friends!
- Free meals during your shift.
- 401(k) with company match.
- health and welfare benefits.
- Tuition Reimbursement.
What you'll be doing:
- Assisting guest with check-in and check-out
- Respond to guest issues and complaints in a friendly timely manner
- Managing a checklist consisting of billing, requests, VIPs, and room balancing tasks
- Assisting with limited coffee shop services
- Ability to Stand for entire shift
- Managing in-person, online, and phone reservations/inquiries.
Requirements:
Requirements
Competencies:
- Attention to Detail - check all reports for accuracy
- Communication. - Professionally deal with difficult situations/people.
- Flexibility – Varied tasks under varied conditions.
- Pace - Must be able to adapt to changing business demands.
- Deadlines – Submit all reports in a timely manner.
Position Type/Expected Hours of Work Part-Time position AM/PM position (7AM-3PM) (3-11PM) Saturday and Sunday ONLY
- Weekend availability required.
- Customer Service(1 Year)
- Hotel Experience (Preferred)
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