Guest Service Agent

Full Time
Atlantic City, NJ 08401
Posted Just posted
Job description

Description

  • Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.
  • Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures.
  • Creates reservations based on established guidelines.
  • Issues room keys and relays instructions to Bell Person.
  • Dates, stamps, sorts and racks incoming mail and messages.
  • Blocks and dispenses rooms for arriving guests.
  • Maintains bank in accordance with established company and departmental policies and procedures.
  • Is familiar with property, services, and events; answers questions and provides information as requested by guests.
  • Other duties as assigned.

Completes special assignments for Supervisor Hotel Operations and above as requested.

Qualifications

  • Previous hotel experience preferred.

About the company

Our ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms and 118 suites. The 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. Guests can enjoy over 10 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 100,000 sq. ft. of event and convention space.

Bally’s Corporation
currently owns and manages 14 casinos across ten states, a horse racetrack, and 13 authorized OTB licenses in Colorado. With more than 5,400 employees, the Company's operations include 11,859 slot machines, 405 game tables and 2,538 hotel rooms. Properties include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Bally’s Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Bally’s Black Hawk (Black Hawk, CO), Bally’s Black Hawk West (Black Hawk, CO), Bally’s Black Hawk North (Black Hawk, CO), and Arapahoe Park racetrack (Aurora, CO). Following the completion of pending acquisitions, which include Tropicana Evansville (Evansville, IN), Bally’s Quad Cites (Rock Island, IL), and MontBleu Resort Casino & Spa (Lake Tahoe, NV). Once the acquisition of the Tropicana in Las Vegas is complete, Bally's Corp. will own/manage 15 gaming properties across 11 states. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY."

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