Guest Experience Host - Admissions and Retail

LEGO Discovery Center Boston, 598 Assembly Row
Somerville, Massachusetts, 2145
United States

LEGO® Discovery Center Boston- Guest Experience Host - Admissions & Retail

Opening in spring 2023 following a $12 million renovation, LEGO® Discovery Center Boston will give families in Boston and across the northeast the opportunity to experience highly interactive indoor LEGO® play experiences including a ride, 4D theatre, LEGO® Space digital experience, DUPLO® Park, Hero Zone, and Creative Club among other immersive experiences.

We are looking for enthusiastic Guest Experience Hosts to help us create magical memories for our guests in Boston’s ultimate indoor LEGO experience!

About the Roles

Do you love LEGO? Do you like kids? If this sounds like you then join in the fun as a Guest Experience Host with a focus on Admissions and Retail at LEGO® Discovery Center Boston.

You will work within our Admissions & Retail department, seeking out opportunities for exceptional guest interaction at every opportunity! Our team members work across both elements of our Admissions and Retail areas, gaining transferrable skills across our business and delivering a consistent, outstanding, and memorable guest journey. Compensation for this role is $15.50/hour.

When in an Admissions role you will:

• Greet and welcome guests with eye contact and a smile
• Answer questions about attraction ticket packages and pricing
• Direct and assist guests on kiosk purchases
• Sell/Scan tickets and annual passes at point of sale
• Learn and execute upselling sales targets
• Facilitate admission for groups, field trips, and birthday parties
• Delivery personalized interactions to guests (welcome back Annual Pass holders, wish Happy Birthday, etc.)

When in a Retail role you will:

• Be the friendly face that welcomes customers.
• Answer questions about LEGO® lines, products, and releases to customers. Provide recommendations for purchase if asked.
• Operate point of sale automated systems.
• Achieve revenue goals and sales targets.
• Restock merchandise.
• Be “Guest Obsessed” and provide exemplary customer service.

About You

• Passion for guest experience with a focus on fun!

• Desire to work the tourism/attraction industry.

• Strong work ethic and proven ability to problem solve, use initiative, and multi-task.

• Previous retail and transactional experience with strong interpersonal skills are strongly preferred.

• Ability to stand/walk for long periods of time. Ability to lift to 40 pounds. Physical role, pushing, pulling, bending twisting, and kneeling.

• Flexible availability, especially during our industry’s peak business days on weekends, holidays, and school breaks.

• Must be 16 years of age.

About the Perks

A job at Merlin Entertainments means access to incredible benefits:

• Being surrounded by LEGO - need we say more?
• 30% off LEGO products and Merlin retail stores including other retail discounts.
• FREE access to all our attractions worldwide.
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions.
• Being part of a business built on fun.
• 401(k) retirement account with corporate match.

About Us
Merlin Entertainments is the company behind iconic brands like LEGOLAND theme parks, Madame Tussauds wax museums, SEA LIFE Aquariums, and LEGO Discovery Centers. We operate over 140 attractions across 24 countries, delivering memorable experiences to 67 million visitors a year. Our company and its people are defined by the 7 values that make up “The Merlin Way”: We love what we do, We care, We are innovative and fast moving, We do what we say, We make every dollar count, We take ownership, and we do it all For the love of fun.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.