Job description

As a Guest Experience Associate at Crooked Tree Arts Center - Petoskey, you’ll be the friendly face of a creative, inspiring, community-based arts organization that has served Northern Michigan for over 50 years. Our front desk will be your domain as you warmly welcome CTAC friends old and new, efficiently and accurately process transactions, and assist with arts programming and administrative tasks.

This salaried, full-time position is ideal for an outgoing people-person who loves the arts and values working in a pleasant, creative, mission-driven environment. This position will average 40 hours a week, (9:00 AM - 5:00 PM, Tuesday through Saturday), with occasional evening hours for special events.

At CTAC, our mission is to inspire and enrich lives through the arts. We offer year-round visual arts exhibitions, performances, classes, lectures, and other special events. The Guest Experience Associate will share information with visitors about current and upcoming programming, our membership programs, and volunteer opportunities. Located in downtown Petoskey’s historic Gaslight District, we also serve as an unofficial information booth for visitors from across the globe.

While an arts background is a plus, we will provide training and resources so that you can speak knowledgeably about our artists and exhibits.

Reports to:

The Guest Experience Associate at our Petoskey location reports to the Business Director with additional oversight provided by the Visual Arts Director.

Essential Duties and Responsibilities:

• Manages the front desk and greets and engages visitors at the Arts Center.
• Manages the volunteer database and coordinates volunteer recruitment for all program areas.
• Processes transactions in-person and over the phone, including class registrations, memberships, donations, tickets for events and art sales.
• Answers questions about upcoming events and classes, navigating our website, things to do in Petoskey, the history of our building, and much more.
• Prepares orders for shipping.
• Assists with inventory management and record keeping.
• Assists with occasional administrative tasks, including but not limited to: phone thank you calls, writing thank you notes, preparing mailings, creating product labels, etc.
• General upkeep and presentation of the galleries and public spaces.
• Completes tasks using our Customer Relationship Manager system (Neon), Google Docs/Drive platform, Microsoft Windows and Office, Gmail.
• Manages special projects as assigned.

Conditions:

Candidates must be able to lift up to 50 pounds or more and have a valid driver’s license.

Knowledge, Skills, and Abilities Required:

• Outstanding customer service skills.
• Ability to communicate with a diverse public with warmth and ease.
• Skills necessary to use Windows-based computers and programs to process transactions and complete administrative tasks efficiently.
• Knowledge/experience in the visual arts is a plus but not required.

Minimum Qualifications:

Applicants with a variety of backgrounds may be considered. Applicants should have experience and relevant knowledge of front desk duties, retail, customer service, and events.

Compensation:
$35,000-$40,000 depending on experience, plus medical insurance, 403b savings plan, and short-term disability plan.

To apply:

Forward cover letter and resume by March 15, 2023 to:

Megan DeWindt, President
Crooked Tree Arts Center

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

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