The Shore House

The newest boutique hotel on the Jersey Shore!

The Brand

A youthful, growing brand, we put talented, customer-first, and innovative people in the center of everything we do. Opened in May of 2018, we’re focused on integrating technology to enhance the guest experience. We treat our guests as the hero of their own experience and position ourselves as their guide, helping them to break out of their everyday routines to find the exact jersey shore experience they are looking for. Building a community of guests and people, we are always looking to work together to create a collaborative atmosphere that results in a seamless guest experience.

The Role

As a member of our Guest Experience team, you’ll develop first-hand knowledge of the guest experience from first contact to check-out and beyond. You’ll have access to our upper management team, learning directly from experts within the field, gaining a first-hand understanding of how we are looking to disrupt the industry with the use of technology, how we craft our standards for excellence, and processes for success.

The Scope

With an overall focus on delivering a consistently incredible guest experience, we’ll share our knowledge of the industry, our systems, and how we get our guests to return to us over and over again. Through first hand experience you’ll develop knowledge of front office, guest relations, reception, housekeeping scheduling, and events. You’ll be responsible for interfacing with guests prior to and during their stay, working with other resort associates and resources to learn the essential aspects of our hotel operations.

What You’ll Bring

A passion for learning, ability to work and interface with different personalities, and a willingness to dive into new opportunities are at the top of our ‘must have’ list. Coming up with creative solutions to problems and ready to share ideas and ask questions, you’ll get to work on events and help deliver a brand consistent experience for our guests. As a team-player who is highly organized, it would be beneficial if you have previous experience of working within a hospitality role.

Commitment to Excellence

We believe that every team member has a part in making The Shore House successful. As a growing company we strive to exceed the industry standard and exceed our customer’s expectations. In exchange for your commitment to excellence, The Shore House offers great pay, an amazing work environment and a caring management team that supports their team members.

We are currently looking for part-time Guest Experience Associates to start training in the Spring and we would love for you to apply if you feel you would be a great fit!

Guest Experience Associate Job Responsibilities:

• Welcome guests in a warm and friendly manner.
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our hotel operations.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Facilitates correspondence with guests.
• Works collaboratively with any resort associates and resources.
• Provide information to guests about special activities.
• Keep the front desk area clean and stocked with items needed for guests.
• Perform other duties as required.

Key Competencies and Qualities:

• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules

Education, Experience, and Licensing Requirements:

• High school diploma, GED or equivalent
• Hospitality degree or prior resort or hotel experience preferred
• Computer skills
• Able to read, write and converse in English fluently

Summary

As a Guest Experience Associate, you will be responsible for greeting guests and providing outstanding guest service during their stay. You must possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests. You must also have the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external Guests. This position may require you to work weekends, evening, days, and statutory holidays. This is a seasonal position.