Dealership:

BMW Portland

Service Greeter

The Service Greeter intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. They are the dealership’s front-line contact with the public and must represent the dealership in a professional, friendly manner at all times.

Responsibilities

• Intercepts all incoming calls and determines whether the person being called should be interrupted.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the answering time and the time they are put on hold.
• Take thorough messages, including the caller’s first and last name, company name if applicable, time, and the message.
• Communicate messages to the appropriate parties in a timely manner.
• Provide very basic information to callers who have general inquiries.
• Serve as service center greeter (i.e. when customer is not met by a Service Advisor and direct to appropriate persons as necessary.
• Update and distribute company telephone roster when necessary.
• Maintain Phone log daily.
• Maintain customer name file daily.
• File repair orders daily.
• Special projects as assigned.

Skills and Qualifications

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Previous experience as a Greeter or in a related position preferred.
• Must speak clearly on the telephone and convey an image of professionalism and competence to callers.
• Must be able to convey messages to employees clearly and quickly.
• Professional personal appearance.
• Typing and 10 key operation by touch, computer friendly.

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.