Duties:

Serves as a knowledgeable and enthusiastic proponent of School of Business graduate programs at business, education, and community functions, events, and conferences. Plans and participates in School of Business recruitment events, in coordination with School of Business and Admission personnel. Tracks and follows up with contacts and student prospects, connecting them to faculty and administration in the School of Business or other MSJ personnel as appropriate.

Works closely with the Dean and faculty of the School of Business to develop and enhance partnerships with key business, education and community organizations, including but not limited to site visits. Assists the Dean and other School leaders in assessing graduate education needs in the Cincinnati area and beyond.

Coordinates with Admission staff and School of Business Program Directors in promptly responding to inquiries, answering questions, tracking, and following up with applicants to School of Business graduate programs. Works with "stop out" students on program re-entry.

Tracks and reports on the effectiveness of recruitment strategies in the School of Business relative to enrollment goals. Proposes additional recruitment strategies or refinements to current strategies based on documented best practices in graduate recruiting.

Serves as central point of contact for graduate students in the School of Business, answering questions and directing students to support services as needed. At the direction of the Program Directors and in consultation with the Registrar's Office, works with the School of Business Administrative Assistant to register students in graduate courses.

Supervision Exercised:

Supervision Received: Yes

Experience: Two years relevant experience

Customer Service:

• Exhibit a "student first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and students' needs and expectations; anticipate and identify students' needs
• Demonstrate ability to facilitate transition and counsel students towards the realization of full educational potential
• Demonstrated ability to recognize, appreciate and serve culturally diverse populations, and special needs
• Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education (if applicable)

Teamwork:

• Collaborate well with others and help make the School of Business staff a cohesive group
• Communicate, cooperate and collaborate well with others to achieve common office, division or University goals
• Willingly assists in various responsibilities as appropriate within the School of Business and other areas of the University as appropriate as required during high service demand times

Communication:

• Develop and nurture an effective, productive and respectful rapport and working relationship with students, faculty and staff coworkers, and various campus and community constituencies maintaining appropriate level of professionalism
• Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills and strengths in public speaking (if applicable)
• Communicate information clearly and concisely and listen well to others

Accuracy:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion

Technical:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion
• Must possess aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

• Computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality