Job description

CULTURE:
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY:
The primary purpose of this position is to check in golfers for tee times, to direct members and guests to all areas of the resort and to answer phone calls and inform people of different resort activities.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and a minimum of three months related experience; or an equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet members/guests and direct to resort amenities.
• Check-in members/guests for golf and assist with merchandise purchases.
• Utilize tee time computer system.
• Handle high volume telephone inquiries.
• Assist professional staff with corporate outings and member tournaments.
• Handle customer relation concerns/issues.
• Responsible for keeping Golf Shop neat and clean throughout the day.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is required to stand for long periods of time; use hands to finger, handle, or feel; and talk or hear. The individual is required to walk and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. The individual must be able to multi-task throughout each shift.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.

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