Position Summary

• 100% On-site position
• Compensation: Annual Salary $115,208 - $149,771

Creative, intelligent, team builder, and results oriented are just a few of the key traits we are seeking for the General Manager of our John Wayne Airport, Orange County full-service FBO. The GM oversees all aspects of FBO operations and is accountable for the team and financial performance of the site. Providing guidance and leadership for customer service, line operations, finance and accounting, safety and environmental responsibilities, and sustainability programs. The GM coordinates sales and marketing activities for the sale and of general aviation support services including fuel, hangar and office rental. Direct reports are Line Service Manager, Facilities Manager and Client Service Manager.

The ideal candidate is self-motivated, creative, solutions-oriented, eager to learn, adapt at training others, organized and able to motivate and lead a team. The individual will be responsible for executing tasks in line with the company sales and service strategies to achieve targeted metrics related to revenue and customer satisfaction.

Performance Objectives

• Achieve targeted financial and customer service metrics.
• Drive continuous improvement in training methods and materials.
• Become proficient in the use of applicable software platforms in use at the company.
• Further both business aviation industry knowledge and personal development skills through workshops, research, and seminars, and share best practices and new tactics with the team.

Responsibilities

• Promulgate a culture of safety, efficiency, and quality through daily observations, shift briefings, routine audits, monthly safety meetings, training, and documented safety procedures.
• Formulate and refine procedures in event of aircraft accidents, fires, or other emergencies. Coordinate all plans with the Clay Lacy Aviation Director of Safety to ensure active participation and continual improvement of the company’s ERP plan.
• Develop positive, mutually beneficial relations with tenants & customers.
• Develop and constantly evaluate a fuel pricing model that is competitive in the region, benefits the airport authority, county, customers, and the company.
• Ensure training and development of employees to improve work performance and maximize employee potential.
• Manage operations, including maintaining proper staffing levels based on daily/weekly/monthly volumes.
• Responsible for financial management including capital expenditures, budgeting, audit performance and expense management.
• Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
• Attend and participate in airport meetings, committees and other activities that develop and maintain good relations with the airport and local government authorities.
• Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.

Skills and Qualifications

• Bachelor’s degree
• Five to ten years related experience with three years of general aviation management experience
• Excellent writing, communication, and presentation skills.
• Proficiency in full Microsoft Office suite. (Outlook, Word, Excel, and PowerPoint)
• Must be able to lift, pack and move boxes weighing 20-40 pounds.

Personality and Character

The ideal candidate will exhibit the following traits:

• Strong organizational skills
• Good communicator, team and relationship builder
• Trustworthy, responsible, and dependable
• Friendly, creative, and positive with strong initiative
• Critical thinker wants to understand the “why” in order to grow their team and achieve targeted performance metrics.
• Seeks feedback and constructive criticism on their work.
• Gives feedback and constructive criticism on their team’s work.

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer accommodations with the employer.

About Clay Lacy Aviation

Founded in 1968 by legendary aviator and industry pioneer Clay Lacy. Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors and FBO services. The company has aircraft operations and regional offices across the U.S., including full-service FBOs in Los Angeles and Orange County, and aircraft maintenance centers in Los Angeles, San Diego, and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service and value to aircraft owners and jet travelers worldwide. Visit claylacy.com