General Manager - Osteria Costa (MGM National Harbor)
Full Time
National Harbor, MD 20745
Posted
Job description
POSITION SUMMARY:
It is the primary responsibility of the Osteria Costa General Manager to oversee the daily operations of the restaurant while maintaining staffing and cost controls and providing strategic leadership and direction for all departments within the division. All duties are to be performed in accordance with departmental and Company policies, practices and procedures.
POSITION RESPONSIBILITIES/DUTIES:
EDUCATION and/or EXPERIENCE:
Required:
It is the primary responsibility of the Osteria Costa General Manager to oversee the daily operations of the restaurant while maintaining staffing and cost controls and providing strategic leadership and direction for all departments within the division. All duties are to be performed in accordance with departmental and Company policies, practices and procedures.
POSITION RESPONSIBILITIES/DUTIES:
- Oversees the daily restaurant operations to ensure overall guest experience meets and exceeds expectations
- Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
- Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for the company as well as P & L
- Responsible for smooth, efficient, cost effective operation of restaurant to include labor management, supervision of all aspects of service, inventory control.
- Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and division and property
- Communicates daily with Executive Chef and/or Sous Chef in charge, providing current information on large parties of expected VIPs
- Opens/closes shift, including logbook and pre-meal briefing
- Oversees all aspects of service, inventory control and labor management to operate the restaurant efficiently and cost effectively
- Reviews and completes daily payroll, controls daily labor costs
- Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
- Manages dining room and kitchen activities to ensure quality production/delivery of product and service
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action.
EDUCATION and/or EXPERIENCE:
Required:
- Bachelor’s Degree in related field or equivalent work experience.
- At least three (3) years of management experience in a high-volume restaurant, preferably in a casino environment.
- At least five (3) years of experience in the food industry and previous experience in scheduling and staffing
- Effectively communicate in English, in both written and oral forms
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