Job description

Job Title: General Manager

Reports to: Regional Manager

FLSA Status: Exempt

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, customer service, retail and vending department, private party operations, workplace employee activities amongst other duties.

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Duties and Responsibilities:
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• Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
• Manages the staff of the GSS location(s) to ensure high productivity, excellent performance and positive employee satisfaction.
• Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience in all technology to achieve a high level of competence in customer maintenance, bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Manages financial responsibilities including weekly cash deposits, cash reconciliation, tilling off process, financial documentation, and budgeting.
• Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
• Maintains current required certifications for self and all staff.
• Schedules staff and manages payroll.
• Fulfills other duties and responsibilities as assigned by the Employer.

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Education/Experience:

High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.
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Certificates and Licenses:

Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required. Lifeguard Instructor certification highly encouraged.
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Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
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Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Buffalo, NY 14221: Reliably commute or planning to relocate before starting work (Required)

Experience:

• aquatics: 1 year (Required)
• Management: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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