Job description

Summary

Game Floor Hosts are responsible for the initial warm greeting and seating of guests, taking payment, answering phones, and assisting guests throughout their visit. Game Floor Hosts are expected to use video game industry and technical knowledge to deliver a unique blend of gaming and hospitality experience.

Position Responsibilities/Functions

The responsibilities of this position will include, but is not limited to:

• Provide consistent and exceptional guest service.

• Ensure all guests are receiving a premium experience through in-depth interaction and proactive engagement during their visit.
• Communicate cordially, effectively and clearly with all team members, managers, and guests.
• Accurately process sales through POS.
• Be well versed in all of the products, services, and events the lounge has to educate guests and make informed suggestions.
• Make sure gaming stations and controllers are properly sanitized, cleared, and reset.
• Check and maintain lounge cleanliness.
• Assure quality of Ignite’s product by assessing equipment (controllers, PC peripherals, chairs/furniture, computers and consoles, and software/games) condition regularly. Properly reporting if conditions are substandard.
• Be proficient in the use and operation of all necessary tools and equipment, including the POS and all accompanying software and phone etiquette.

Role Requirements Possess a warm, friendly, and energetic disposition. Must have great interpersonal and verbal skills.
*

• Get along with others and be a team player.
• Ability to stay positive during high-stress moments.
• Ability to perform more than one task at a time.
• Position requires prolonged standing, bending, and lifting products and supplies.
• Be able to work a variety of hours, days and shifts, including nights, weekends, and holidays.
• Understanding of computer and console hardware (Xbox, Playstation, Nintendo) and game software (Steam, Battle.net, Origin, Uplay, etc.)
• General understanding of the gaming and esports industry.

Qualifications 1 year of experience in customer service, restaurant, or retail.

Job Type: Part-time

Pay: $19.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time

Physical setting:

• Bar

Shift:

• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Weekend availability

Ability to commute/relocate:

• Skokie, IL 60077: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available for weekend and late-night shifts?

Experience:

• Hospitality: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: One location

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