Job description

Sales support specialist

This is a hybrid role 40% / 60% role in Buffalo, NY.

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution.Our unique proposition of integrated apps which work seamlessly together gives users the ability to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 7 million users, partners in more than 120 countries and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.

About the job..

The Functional Support Analyst & Pre-Sales position assists customers (and team members) with support tickets, phone calls, and LiveChat conversations - always making sure to provide an informative and enjoyable customer experience!

This role will also be in charge of pre-sales, identifying potential leads, and passing those leads along to the sales team. Not only will you be the “first line of defense” for potential and current customers, you’ll also be the face of the company.

And, with someone like you joining our team - the sky’s the limit!

Responsibilities:

• Customer Interaction
• Responsible for assisting customers & identifying potential clients, via tickets, LiveChat, and phone support
• Problem Escalation
• Evaluate issues and fix ‘em! If you can’t, escalate to a team that can resolve the problem(s)
• Escalate urgent issues to correct team members

Evaluation:

• Tickets
• Your answers are complete, well-written, and correct
• Answer 4 tickets/day (on average)
• Regularly take on oldest tickets
• Routinely share positive feedback with the team

Pre-sales

• Efficient and purposeful communication
• 4 hours/day connected on the website’s LiveChat to interact with visitors
• Answer simple support questions
• Identify potential clients and convert them into leads

Calls

• Clearly communicate with customers
• Your answers are correct

Requirements:

• Bachelor's Degree, Business, or STEM preferred
• 1-3 years of professional experience
• Pre-sales or sales experience

Nice to have:

• Ability to work in a rapidly-evolving field
• Business experience at an ERP
• Passion for software
• Willing to learn constantly and work proactively
• Prior experience at a fast-growing startup

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days and paid holidays
• Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
• Free books for professional development
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Pre-tax commuter benefits such as parking and transit
• Company-sponsored events for groups of 6+ employees

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $45,898.09 - $91,123.36 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Buffalo, NY

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.