BARGAINING UNIT / LEVEL: Supervisory Bargaining Unit - Level 12

SALARY RANGE: $96,616 - $106,703 annually DOQ

GENERAL STATEMENT OF DUTIES: Reporting to the Chief of Information Technology, this position is responsible for assisting with the management of the IT department to include daily operations with a focus on customer service and establishment and communication of IT priorities. Responsible for managing software applications, identify and recommend specific applications that are needed to improve business operations, supervises the installation, upgrading and daily maintenance of software applications (ERP, RecTrac, G1, Kronos). This position will assist in the supervision and directing the work of all IT staff to ensure effective/efficient operation of IT department.

ESSENTIAL DUTIES: The list below is intended to describe the general nature of duties only. Employees shall perform other duties as assigned.

• Assists in the preparation of the annual operating budget.
• Serves as back up to the Chief of Information Technology and fills in as needed.
• Assist with planning, organizing, assigning, directing, reviewing and evaluating the work of IT staff.
• Assists the Chief of Information Technology with selecting personnel for training and professional development.
• Maintains familiarity with current and emerging network hardware, network operating system software, able plant alternatives and recommendations.
• Identifies and recommends specific applications that are needed to improve business operations, supervises the installation, upgrading and daily maintenance of software applications (ERP, RecTrac, G1, Kronos)
• Assists with acquiring software, preparing the servers, installing the software, configure and load data, tune, upgrade, and repair.
• Serves as the Metroparks problem subject matter expert for applications (ERP, RecTrac, G1, Kronos).
• Collaborates with other teams and vendors to implement changes, updates, and troubleshoot issues to find solutions.
• Ensure adherence to regulatory policies and procedures within the industry.
• Prepares analysis and reports on active systems.
• Assist with training of new employees, provide application enhancement, control the release process for applications, and offer ongoing support for internal departments and external users.
• Represent the Metroparks in meetings with vendors, other governmental agencies and business and professional organizations.
• Responsible for developing standards and implementing policy and procedures.
• Communicates policies and procedures to employees.
• Assists with developing and communicating policies, rules and procedures to employees.
• Assists with establishing goals, objectives and priorities for the effective operation of the IT department.
• Manages efforts of staff to support help desk and business liaisons related to technical operations.
• Assists to develop change management system for planning, coordinating and monitoring changes to network resources to ensure that changes are made with minimum disruption to service levels.
• Assists with project objectives and timelines and communicate same to other departments.
• Works with departments to determine what technology meets their needs and how to support their operations.
• Attends conferences, meetings, or other functions as the department representative; may provide information or participate in discussions regarding information system activities.
• Responsible for employee development to ensure proficiency in supported hardware, software and computer resources.
• Assess, inspect and conduct periodic site evaluations.
• Evaluates and maintains information system security including implementing back-up and disaster plans and establishing centralized network security.
• Maintains inventory of existing software licenses and computer systems in use by HCMA to establish and maintain an accounting of software licenses, computer types, model numbers, components, peripheral equipment, specifications and other related information.
• Diagnose system hardware, software and operator problems and recommend or perform remedial action to correct problems based on knowledge of system operation.
• Replaces defective or inadequate software packages.
• Research, test, analyze and recommend modifications and upgrades in computer hardware and software.
• Visit all parks and assist with the installation of equipment when needed and necessary.
• Assist with evaluating the effectiveness of current information processing systems while seeking to improve our workflow within various user departments.

NON-ESSENTIAL:

• May serve on various committees such as Strategic Planning, Safety Committee, Cooperative Alliance, etc.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in management information systems, computer science, management, business administration or related field required, Master’s degree preferred. Applicants with 8 or more years of related service will be given credit toward meeting the minimum educational requirements and will be considered for the position.
• Five years of experience in supervision, administration, management or systems procedures analysis is required.
• Experience managing upgrades in ERP systems or equivalent.
• Experience working in the public sector and knowledge of parks and recreation operations is preferred.
• Knowledge of typical office applications including Microsoft Office applications.
• Knowledge of emerging industry practices when solving business solutions.
• Ability to express complex technical concepts effectively both verbally and in writing.
• Ability to manage employees.
• Ability to plan, manage and implement highly complex hardware and software systems.
• Ability to troubleshoot and demonstrate analytical/problem solving skills.
• Ability to express ideas effectively both verbally and in writing.
• Ability to communicate with and understand the needs of non-technical users.
• Ability to work and communicate effectively with Huron-Clinton Metropolitan Authority personnel.
• Ability to maintain confidentiality of sensitive information.
• Will be required to adjust schedule to meet organizational needs, including working special events, evenings, weekends & holidays.
• Ability to perform essential duties.

jWPEIWkngt