Job description

Must live within 50 Miles of a Trinity Health At Home Office

Provide one-to-one, compassionate care and love your job

Trinity Health At Home provides compassionate, exceptional care where people are most comfortable: at home. We are the area's most comprehensive home care provider with trusted quality of care. With new strategy, vision and technology, we are growing and shaping the future of healthcare!

We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical excellence with advanced, easy-to-use remote monitoring technology and 24/7 access to our Virtual Care Center RNs.

Intake Coordinator Position Summary

The Customer Care Center (C3) Intake Coordinator is responsible for communicating, coordinating, and documenting care for the transition of patients to home-based services. This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering /verifying insurance and financial data, documenting in the EMR, and communicating with patients and families as well as working with Care Management, physicians and referral sources. The C3 Intake Coordinator is often the first point of contact for referral sources and people referred for Home Based Services. This role requires a high-level skill set for screening and referral triage, customer service, critical thinking, and the ability to navigate multiple applications and computer systems.

Your opportunity

• Provide one-to-one care with your patients in their homes
• Enjoy a truly patient-centered focus
• Excel with supportive, motivated colleagues in an inspiring environment
• Flexibility
• Competitive salary
• Career paths and professional development
• Learn the industry's best, easy-to-use, advanced technology

Other benefits

• Health, dental and vision insurance
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation

Minimum Qualifications

• High School diploma required, Associates Degree preferred
• Two years home care, hospice, discharge planning, or case management experience preferred
• Working knowledge of governmental reimbursement criteria, knowledge of third party/managed care contracts related to Trinity Health At Home services preferred
• Microsoft computer skill set required, experience with Trinity Health At Home software platforms and applications preferred
• Working knowledge of standard office equipment and remote technology required.

Apply now!

• Work shift 12:30PM - 9:00PM
• Will work a weekend rotation
• Will work a holiday rotation
• The above hours may flex with business needs

Job Type: Full-time

Pay: $16.10 - $25.42 per hour

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Loan assistance
• Loan forgiveness
• Loan repayment program
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 2 years (Required)
• Computer skills: 2 years (Required)
• home care, hospice, discharge planning, or case management: 2 years (Required)

Work Location: Remote

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