Fulfillment Manager (West Coast)

Las Vegas, NV - Full Time

ABOUT BARK

Here at BARK, we love dogs and their people. We're looking to make all dogs happy throughout the entire world (we're not kidding). Think Disney for dogs - we make magic for dogs and their people through our products, events, and experiences.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We've since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM

Our Pup's "first hand" experience depends on us! Our goal…to tirelessly work towards best in class service fulfillment of every dog's order. Our team's focus and commitment is dedicated to fulfilling as efficiently, reliably, and inexpensively as possible. Internally, our Planning, Product, and Growth teams are our best friends. Together, we make the engine run to ensure EVERY dog parent gets what they paid for!

WHO WE'RE SNIFFING FOR

With the leadership and support of the Fulfillment and Supply Chain Operations, the Fulfillment Operations Manager builds capabilities within their teams to execute the overall 3P / FC strategy and achieve results for their specific business channel. They will work cross-functionally with key partners in our Planning and Logistics teams to effectively achieve or exceed goals, producing outcomes in line with the company vision. They are a leading example of self-development to those around them and, at their heart, "must love dogs." You can also find the Operations Manager present on the floor encouraging and energizing the FC teams. The Operations Manager is responsible for all aspects of their assigned operation, including all aspects of the 3P operation.

KEY DUTIES

• Responsible for planning, monitoring, reporting, and driving a "best in class" service level for Bark customers.
• Manages strong relationships and contractual agreements with third party logistics (3PLs).
• Ensures that all of our 3PLs are working to meet or exceed all Key Performance Indicators (KPIs) set by Bark including On Time Fulfillment (OTF), On Time Delivery (OTD), and total Cost Per Order (CPO).
• You develop a pipeline of talent by working closely with your team of Warehouse Operations Supervisors and providing them with guidance, coaching, direction and feedback.
• Monitor and ensure updates of strategic projects and assignments in partnership with the Distribution and Logistics Manager as required.
• You are responsible for the weekly/monthly Cost/KPI monitoring of the following:
• On Time Fulfillment for Daily/Continuity
• Appeasements (Shipping Accuracy)
• Cost Per Order/Cost Per Kit
• P97/On Time Shipping
• Supplies
• You are an exceptional partner and entrepreneur helping our FCs with their ability to drive effective operational controls and performance optimization within their facilities.
• You love numbers and effectively manage annual operating budgets and capital requests as well as deliver operational and expense improvements.
• An understanding of WMS and reporting structures to maximize our 3Ps current state as well as future growth.

Retail and Marketplace

• Establish and take part in daily stand up meetings with 3PL leadership to discuss prior results and current day strategy.
• Participate in weekly and monthly meetings with both Bark Fulfillment Team and 3PL Leadership to discuss performance to plan, successes, failures, opportunities, and noteworthy trends across DC functions and summarize findings.
• Perform occasional audits on all 3PL DC functions / SOPs, including 3PL auditing mechanisms.
• Work DC wide to ensure key performance indicators are appropriate to the business. Notify the facility leadership team of long-term operational goals and gain their commitment.
• Ensure all areas of the operation are hitting Service Level Agreements (SLAs) and KPIs. Be able to speak to performance and results with the Bark Fulfillment Team on a weekly basis.
• Manage the strategy and delivery of retail and marketplace projects: overseeing project schedules, key stakeholders and project design.
• Effectively collaborate cross functionally with key functions of the business: planning, 3P partners, logistics and technology teams.
• Work proactively to avert or diagnose and address project challenges or complications.

EXPERIENCE

• Have a passion for our pups and their owners really leaning into the mantra "must love dogs."
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with clarity and has a reciprocal ability when it comes to listening.
• Demonstrate a "dogged" liked determination and emulate our four legged friends enduring curiosity and sense of adventure.
• Fosters connection by putting people first and building trusting relationships.

SKILLS & QUALIFICATIONS

• You have 5 years of direct managing fulfillment/distribution center operations as a supervisor or manager.
• You have relevant e-commerce, retail, or subscription fulfillment operational experience and have experience managing teams.
• You have a solid understanding of all aspects of warehousing management systems.
• You have strong leadership and motivational skills.
• You have exceptional integrity.
• You have excellent planning and organizational capability.

This position is a full-time salaried position and the preferred candidate is located on site in North Las Vegas, NV at our 3P location. We offer health insurance for both you and your pup, 401k, wonderful team lunches, cold brew on tap, and a dog to pet anytime you wish!

Please Note: BARK requires all employees or guests entering our space to provide proof of up to date covid-19 vaccinations. Exemption and/or accommodation requests will be reviewed on a case by case basis.

PAY TRANSPARENCY

• The base salary range for this position is $74,000- $100,000
• This position is eligible for equity

**This compensation range is based on BARKs good faith estimate as of the date of this posting and may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills and expertise.