Job description
Front Office Specialist -
Physician
Office
Our mission is simple: provide services unparalleled in quality and efficiency while cultivating an environment that emphasizes the individual needs of each of our patients. We understand patients have a choice when it comes to their healthcare. So we combined the most advanced technology, with comprehensive, quality care and the finest patient experience this area has to offer to make that choice easier.
Job Summary:
Registers, schedules, and performs related processing duties for all patients being served by the respective physician practice/clinic. Must understand and abide by Patient Relations policy of organization as the individual in this position is often the first interaction established with patients.
- Answer incoming calls; route incoming calls correctly and take accurate messages when unable to connect caller to requested party
- Schedule patient appointments
- Greet patients and provide necessary paperwork for completion
- Monitor reception area and patient flow; notify patients of delays
- Answer questions and provide information in person and via telephone
- Check patients out
- Collect patient co-pays
- Close the cash drawer and create the deposit
- Update patient information and insurance in chart or EMR
- Notify appropriate staff that patient is present after patient has completed paperwork
- Print out all labels, forms, etc., for patient charts and assemble charts before appointment
- Call in prescriptions to pharmacies
- Obtains authorizations as needed for necessary tests ordered by physician or mid-level provider
- Perform other miscellaneous office/clerical duties as needed and/or as assigned by the office manager or physicians
Qualifications:
- High school diploma or equivalent
- Knowledge and training in medical terminology, keyboarding and computer skills
- Basic skills in Microsoft Office
- Minimum of one (1) year previous demonstrated work experience in the areas of scheduling registration, patient billing and/or medical insurance processing
Work Site Highlights:
Founded in 1996, Southwoods Health has grown from a physician owned Ambulatory Surgery Center with four operating rooms to a multi-service, physician owned health system. The Surgical Hospital at Southwoods is an acute care hospital renowned for providing a superior patient experience and consistently ranking at the top of national patient satisfaction and quality of care surveys. The hospital continues to expand its scope of services, which includes inpatient, outpatient and robotic-assisted surgery, as well as endoscopy services. Southwoods offers a provider network comprised of hundreds of physicians and advanced practice providers, as well as an expanding array of ancillary health services at locations across Mahoning, Trumbull and Columbiana Counties – all of which are certified to meet Southwoods’ high operational standards.
Full-time, Monday-Friday, day-shift.
www.southwoodshealth.com
#SWH2022
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