Job description

Position Summary: Coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.

Coordinate and manage the activities of front office team members engaged in checking in/checking out patients, payment collections, scheduling and performing general administrative tasks as directed by the Practice Manager.

Organize and assign duties and tasks to front office team members.

Establish front office team member work schedules

Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently and timely.

Assist with interviews and training on front office policies and procedures.

Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.

Maintain adequate front office patient flow

Balance daily deposits

Block or open physician’s schedules

Maintain the appearance in the waiting room

Monitor the flow of patient check in and check out. Keep patients informed of delays.

Oversee drug rep visits, accompany/escort when in the office

Oversee front office collections of co-pays and fees.

Serve as a back-up for front office team members as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.

Work at different office locations as needed

Perform all other duties as assigned

POSITION REQUIREMENTS:

· Ability to perform work accurately and thoroughly.

· Ability to communicate effectively verbally and in writing.

· Proficient ability to use a computer and electronic medical record.

· Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.

· Customer Service Oriented – Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.

· Detail Oriented – Ability to pay attention to the minute details of a project or task.

· Flexibility – Ability to adapt easily to changing conditions and work responsibilities.

· Multitask – Ability to handle more than one task at the same time.

· Positivity – Display a positive attitude and is a positive agent for change.

· Teamwork – Work as part of a team and collaborate with co-workers.

Job Type: Full-time

Pay: $20.00 - $23.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Medical specialties:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lake Mary, FL 32746: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Leadership: 1 year (Required)
• Medical office: 3 years (Required)
• Front desk: 2 years (Required)

Work Location: In person

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