Job description

BASIC PURPOSE:
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.

ESSENTIAL FUNCTIONS:

Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)

Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)

Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)

Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)

Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)

Monitor key control to maintain hotel security. (5%)

Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operations. (5%)

NON-ESSENTIAL FUNCTIONS:

Maintain good working relationships and open lines of communication with all other departments.

Train, cross-train, and re-train (when necessary) all Front Desk Personnel.

Assist Front Desk and/or Front Office Manager when necessary.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• North Olmsted, OH 44070: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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