Job description
Front Desk Request Assistants are specially trained Front Desk Clerks who provide round-the-clock support to guests through a guest text messaging program that is artificially intelligent. This is an On-Site position at Turning Stone Casino Resort.
Position Responsibilities:
- Responsible for the day-to-day requests via Ivy, ensuring the guest’s needs are met and communication is handled in a timely manner. Always verifying guest satisfaction.
- Contacts guests for a courtesy call 20 minutes after check in to be sure everything is fine. Asks if there is anything else the guest needs.
- Maintains thorough knowledge of the virtual assistant software, LMS and HotSos to ensure proper flow of requests and accountability for resolved requests.
- Assists with telephone calls to the Hotel Front Desk and assists the guest in a timely manner to expedite requests.
- Effectively answers any guest questions. Consistently directs guests to proper areas for answers to questions. Consistently follows through on guest issues to get them resolved.
- Responsible for daily room assignments and key creation for guests utilizing mobile check-in for the Hotel/Tower.
- Works closely with associated departments to ensure they have the information necessary to answer guest questions appropriately and correctly.
- Provides insight into how to improve the current system based on repetitive guest requests and trouble shoots any issues that may arise until resolved.
- Knowledgeable about events and general property information to include restaurant hours, entertainment, bingo etc.
- Assists with other front desk duties as directed.
- Verifies cell numbers are transferred to appropriate LMS field to support mobile features.
Position Minimum Qualifications:
- Must have a high school diploma or G.E.D.
- Must have experience in a guest contact position.
- Must have hotel and cashiering experience.
- Must be able to type 40 wpm with accuracy.
- Excellent communication and computer skills required.
Position Physical Requirements:
- Must be able to stand and walk for significant periods of time.
- Repetitive use of hands for use on keyboard required.
This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Verona, NY 13478: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.