Job description

About CWG Connections Wellness Group is committed to providing dynamic, holistically enriching mental health services. Our team of psychiatrists, counselors, and therapists are trained to foster lasting solutions for their patients through a variety of proven approaches, including individual and group therapy, full-service psychiatric care, and, where warranted, partial hospitalization programs. We are proud to offer premier telehealth and teletherapy services as an option for most of our programs. Quality of life is possible.

Our team provides life-enriching care that connects clients back to what matters most while establishing a clear path to long-term wellness. POSITION SUMMARY The Welcome Team Specialist (WTS) will be responsible for maintaining a therapeutic environment in the lobby while clients wait for their appointments. Staff will also be responsible for answering phones, scheduling appointments/assessments, collecting payment at the time of services rendered, and other assigned duties. QUALIFICATIONS Education: High school diploma or GED Experience: A minimum of two (2) years experience in customer service, preferably in a medical or psychiatric setting.

Additional Requirements: A thorough knowledge of HIPAA compliance and Connections Wellness Group, LLC policy and procedures. PRIMARY RESPONSIBILITIES • Greeting guests with courtesy and care. Maintain a therapeutic environment in the lobby. • Ensure initial forms are completed as appropriate for all new and current clients.

• Maintain a clean and tidy waiting area for Connections Wellness Group, LLC clients. • Ensure all documentation with regards to client communication, provider communication, etc. are completed in a timely manner (within 24 hours of occurrence). • Schedule appointments as requested for all new and current clients via approved CWG Answer phones promptly utilizing the skills/techniques approved by Connections Wellness Group, LLC (CWG) administration.
• electronic medical record system. • Refer clients as appropriate to other departments within CWG (Assessment, Business Office, Nursing, Medications, etc.) Note: The essential job functions of this position are not limited to the duties listed above. KNOWLEDGE, SKILLS, AND ABILITIES • Exhibit strong written and verbal communication skills. • Exhibit basic computer skills including, but not limited to: • Microsoft Office • Email Correspondence • Electronic Medical Record System • KIPU EMR & CRM, Simple Practice • Exhibit good judgment in briefly assessing client needs and referring to appropriate providers/programs (i.e., referring for PHP/IOP screenings, referring to providers with certain specialties, etc.).
• Knowledge of facility policies and procedures. 5. Ability to use good judgment and keep the information confidential. 6.

Ability to react calmly and effectively in an emergency. Job Type: Full-time Salary: From $14.00 per hour Benefits: • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Parental leave • Vision insurance Schedule: • 8 hour shift • Monday to Friday Ability to commute/relocate: • Flower Mound: Reliably commute or planning to relocate before starting work (Required) Education: • High school or equivalent (Required) Experience: • Computer skills: 1 year (Required) • Customer service: 1 year (Required) • Microsoft Office: 1 year (Required) • Phone etiquette: 1 year (Required)

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