Job description

About Us: Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment.

Our programs are designed to ensure that our clients do not have to face these challenges alone. Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs.

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. "Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement." Position: Front Desk Monitor The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process. Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence.

To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv Employees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more. Minimum Qualifications: High school diploma or GED. Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. Must be able to perform diverse tasks with ease and maintain confidentiality.

Front Desk Monitor Principal Responsibilities: 1. Greet all visitors; assist them directly or announce their arrival to staff or residents. 2. Assist with intake process.

3. Ensure lodging sheets are signed daily. 4. Ensure SORTS is updated daily in an accurate manner.

5. Ensure all clients sign in and out daily as required. 6. Route mail and deliveries as required.

7. Handle or assist in crisis intervention. 8. Follow assigned procedures in emergency situations.

9. Perform other related duties as requested. Make a living by making a difference. Apply online today!

Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

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