Job description

This is a non-exempt position responsible for coordinating the workflow and performing essential duties to ensure effective, efficient functioning of the front and back office of a nephrology practice.

ESSENTIAL DUTIES & RESPONSIBILITIES

In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions.

ESSENTIAL FUNCTION

% OF TIME

1.

• Schedule patients and make follow-up reminder calls within established guidelines
• Ensure new patient paperwork is completed prior to service or at the time of service

25%

2.

• Manage front-end business office functions including but not limited to:
• Verify insurance eligibility and benefits prior to service
• Complete charge entry and resolve claim holds within stated timeframes
• Collect and manage co-pays and outstanding patient balances at the time of service
• Identify insurance companies to contract with and assist with physician and other provider licensing and credentialing with hospitals, dialysis units and insurance companies

30%

3.

• Manage front desk administrative tasks including but not limited to:
• Answer phones knowledgeably and in a timely manner with professional courtesy
• Order office and medical supplies; receive and process invoices
• Monitor and maintain physicians’ schedules and expense reports

20%

5.

• Help establish, promote, and maintain DaVita values with office teammates, vendors, physicians

10%

6.

• Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards

5%

7.

• Know and understand all emergency procedures for clinic (including but not limited to evacuation, fire, natural disasters); be prepared to respond calmly and efficiently with patient safety as priority

5%

8.

• Dialysis billing monthly.

5%

Total Allocation of Time

100%

Full vaccination against COVID-19 or weekly COVID-19 testing, in addition to wearing a mask, is required. A medical/religious exemption is required for any unvaccinated teammates planning to visit a clinic or working on any of our federal contracts.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Nephrology

Schedule:

• 5x8
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 2 years (Required)
• Computer skills: 2 years (Preferred)

Work Location: In person

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