Job description

SUMMARY

The Front Office Manager is responsible for overseeing all Front Desk/ Front Office operations of a luxury resort hotel to ensure profitability, control costs and quality standards ensuring both guest and employee satisfaction by performing the following duties:

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works a flexible schedule, including weekends and holidays, as needed to ensure the front desk, reservations and bookings are running at their optimal and most profitable level including weekends and holidays.
• Recruit, select, train, schedule, review and mentor front office staff.
• Direct and control the activities of the front desk and concierge departments to ensure courteous, professional guest service by front desk staff consistent with Hotel Healdsburg’s service standards.
• Coordinate and manage group arrivals/departures.
• Participate in daily front office functions to sustain appropriate guest service levels.
• Oversee availability (opening and closing) with Reservation manager to maximize occupancy, revenue and rate.
• Review daily arrivals, VIP’s, special requests, group needs, room assignments, and coordinate the needs of guests with Housekeeping Department Handle guest complaints and keep management informed as necessary.
• Discipline staff in accordance with Hotel Healdsburg Policy.
• Timely completion of all necessary HR forms (progressive discipline, performance evaluations, termination proceedings, etc.).
• Handle guest complaints and keep management informed as necessary.
• Respond properly in any hotel emergency or safety situation.
• Train new employees in accordance with Hotel Healdsburg IIPP program and sign off on appropriate forms.
• Perform other tasks or projects as assigned by hotel management and staff.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience- Associate's degree in Hospitality or equivalent from two-year college or technical school and two years related experience in a supervisory position; or equivalent combination of education and experience.
• Language Skills- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Computer Skills.
• To perform this job successfully, an individual should have working knowledge of a Property Management System such as Opera or equivalent, a strong working knowledge of Microsoft Office applications (Word, Excel, Outlook) and be able to successfully navigate the internet. Experience with POS such as Micros preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and sit. The employee is occasionally required to use hands to finger, handle, or feel(i.e. repetitive motion such as typing). The employee must occasionally lift and/or move up to 50 pounds(i.e. guest luggage)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

The work environment is characteristic of a resort/hotel atmosphere.

*NOTE: This job description is not intended to be all-inclusive.

Employee may perform other related duties as negotiated to meet the ongoing needs of Hotel Healdsburg

Job Type: Full-time

Pay: $64,480.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Healdsburg, CA 95448: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person

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