Summary

The Front Desk Coordinator is responsible for the daily administrative tasks of the front desk for all clinics. Daily responsibilities include greeting patients when they arrive, checking patients in, verifying insurance, entering, and updating demographics into the EMR, collecting payments, answering phone calls, and keeping the clinic tidy. Organization, attention to detail, prioritizing problem solving, and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and Peachtree Orthopedics staff.

Location: East Cobb office

Schedule: Monday – Friday; 7:00am – 4:00pm or 8:00am - 5:00pm

Job Type: Full time

$250 Sign On Bonus After 90 Days Of Employment!

Essential Duties & Responsibilities

• Checks in patients, verifies patient's appointment, demographic information, insurance, and referral.
• Makes appropriate changes in computer system and on patient's profile.
• Obtains insurance verification at check-in.
• Obtains patient referrals, when applicable.
• Assists patients in registering on the patient portal, in order to expedite the check in process.
• Answers and routes incoming phone calls directed to front desk to include providing directions to any of the site locations
• Assists the Patient Account Coordinator in making return appointments and collecting any fees associated with Durable Medical Equipment, Surgical Deposits, or Disability/Medical leave paperwork.
• Collects payment from patients; manages a daily collection sheet of all co-pay and cash totals, checks, and credit cards at the end of each day. Copies all checks and scans collection sheets for billing, responsible for reconciliation of daily receivables.
• Scan all daily paperwork in an electronic file at the end of the day.
• Verify worker's compensation claims for eligibility.
• Maintains a high level of confidentiality with staff.
• Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff.
• Complete weekly schedule to accommodate visiting and permanent coordinators.
• Maintains waiting rooms (coffee/magazines) in neat and orderly fashion
• Ensures facility is in working order and there are no areas that need attention.
• Addresses any facility related issue but logging it and following up with Lead/Supervisor.
• Screens and distribute mail.
• Assists Clinical and Administrative personnel with daily tasks.
• Maintains area of special assignment.
• Logs and distributes any packages (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel to include but not limited to checks and live tissue samples.
• Order office supplies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or general education degree (GED).
• Minimum 1 year experience in customer service in a high-volume atmosphere. Prefer minimum two years’ experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage, and procedures.

Skills & Abilities

• Strong customer service skills.
• Proficient with typing and computer skills.
• Ability to work in a face paced environment.
• Strong organizational skills, time management, and attention to detail.
• Ability to work as a member of a team.
• Skill and ability in Microsoft Office applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and to talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

About Peachtree Orthopedics

Founded in 1953, Peachtree Orthopedics is the oldest orthopedic practice in the southeast. We’ve grown over the years, but our high standards of excellence and commitment to quality personalized care have remained the same. Peachtree Orthopedics has been named an AJC Top Workplace for the 4th year in a row! We offer excellent growth and advancement opportunities, foster a compassionate and fun culture, and seek employees who want the same.

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