Job description

Hotel Del Mar is hiring for a Front Desk and Night Audit Relief Associate. The hotel is centrally located with easy freeway access, just off Del Mar Heights Road/Via De La Valle with beautiful ocean views.

Shifts may include 11:00PM-7:00AM and 3:00PM-11:30PM, and 7:00AM-3:30PM.

General Responsibilities

• Greet, register, and assign rooms to guests.
• Issue keys, ensure that all guests sign guest registration card and provide a credit card or other method of payment.
• Answer, screen and forward telephone calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments, concerns, compliments/complaints and refer guest to a manager as necessary.
• Contact housekeeping or maintenance staff when guests report issues, concerns.
• Resolve guest issues quickly, efficiently, courteously and professionally.
• Keep records of room availability and guests' accounts.
• Post charges, such as those for rooms, food, beverages by using computer software program.
• Verify banks and deposits each shift and follow all cash-handling and credit policies.
• Responsible for the order and cleanliness of the front desk and adjacent work areas.
• Complete front desk communication log daily.

Requirements

• One year of customer service experience
• Prior hotel experience preferred
• Experience working overnight shifts

Ready to be part of an awesome team? Apply now for consideration.

iHotel Del Mar is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekend availability

COVID-19 considerations:
We're following CDC and Department of Health guidelines and/or exceeding these guidelines for the safety of our staff and visitors.

Experience:

• Hotel experience: 1 year (Preferred)
• Night audit: 1 year (Preferred)

Work Location: One location

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