Job Title: Front Desk Bell-Person

FLSA Classification: Nonexempt (Hourly)

Salary Range: $14.00 - $16.00

Reports to: Director of Rooms

Summary/objective: The bell-person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with the Saybrook Point Resort & Marina mission, vision, and values. The bell person may also be responsible for parking guest vehicles in a safe manner.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
• Conforms to AAA Four Diamond Standards.
• Conducting the Bell service activities such as luggage service upon guests arrival and departure, luggage storage, message service, fax delivery, parcel and mail hand-over, information service and other related tasks.
• Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.
• Extend warm welcome and appreciation to every guest/patron and any customer approaching.
• Valeting of guest vehicles.
• Primarily tasked in providing the hotel guests/patrons the efficient Bell service, to ensure the luggage being delivered collected, stored accurately and promptly all the time.
• Opening the entry doors for guests as they arrive and depart the property.
• Assisting to arrange the transportation for guest.
• In charge of the lobby lighting on & off periodically.
• Maintaining the fireplace.
• Distributing the newspaper to long staying guest and departments concerned.
• Maintain front entry to ensure area is free of dirt and debris.
• During winter months, salt as needed and assist with shoveling.
• Transport guests to any destination in accordance with hotel policies and rules.
• Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, air and water.
• Notifies manager of any vehicle problems.
• Log all trips.
• Must notify manager of any accidents and damages to hotel vehicles.
• Perform all other duties as assigned by management.
• Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
• Adhere to all Health and Safety policies and procedures.

Work environment

• Working conditions are based in a hospitality setting.
• Associates may be exposed to weather conditions prevalent at the time.
• Noise level in work environment is usually moderate.
• Exposure to cleaning solvents and chemicals.

Physical demands

• To perform this job successfully, the individual must be able to stand, move and work throughout the entire property, including walking up to 1 mile, climbing stairs and standing at a desk/workstation for the duration of the shift.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• The associate must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Work authorization/security clearance requirements

Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.

Affirmative Action/EEO statement

Saybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent command of the English language in communicating both verbally and non-verbally
• Ability to effectively present information and respond to questions from managers, employees, members, and the public
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, and decimals
• Ability to apply common sense to carry out instructions in written, oral or diagram format
• Preferred knowledge of driving standard vehicles.

Required education and experience

• Education & Experience: High School diploma, general education degree or international equivalent required.
• Must have Valid Drivers License and be at least 21 years of age

Preferred education and experience

• Previous guest service, front door or bell service experience in a luxury property preferred
• Previous customer service experience preferred.

Additional eligibility requirements

• Maintains all current licenses and certifications
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
• Available days, evenings, weekends, holidays and extended hours as business dictates.