Job description

The Simsbury Inn is looking for an individual to become an integral part of our Front Office Team.

Overall Responsibilities:

• Greet and welcome guest.
• Assign rooms and keys.
• Keep track of daily scheduled functions and their locations.
• Manage all daily arrivals and departures, including groups.
• Prepare guest folio and collect payment for visit.
• Follow banking-out and shift closing procedures.
• Maintain safe and clean work areas.
• Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
• Provide suggestions for places to visit, eat, and shop as well directions and maps.
• Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
• Carry out specified duties in the event of emergencies.
• Answer phones promptly in a polite and professional manner.
• Route incoming calls to the appropriate department, guestroom, meeting room, or other facility.
• Handle wake-up calls and ensure timely delivery by following standard procedure.
• Assist guests with function of all guestroom features.
• Log and track all guest complaints.
• Promptly communicate all requests to appropriate departments.
• Assist in solving billing discrepancies.
• Handle monetary transactions per prescribed procedure.
• Utilize property management system and all other required technology to carry out daily responsibilities.
• Advise guests and callers of current rates and promotions.
• Show guestrooms and meeting space to prospective guests as needed.
• All other duties as assigned

Education, Knowledge and Skills:

• High School diploma or G.E.D. certificate
• Customer service background
• Hotel Front Desk experience preferred

Essential Functions:

Language skills: Have the ability to read and interpret documents such as safety rules, safety awareness information (SDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates. The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked.

Use hospitality skills, which include:

• Smile and Greet every Guest
• Speak to the guest in a warm, friendly and courteous manner
• Display genuine and enthusiastic interest in the guest, pay complete attention
• Anticipate guest needs and be flexible in responding to them
• Be knowledgeable about your job
• LEARN to take ownership of guest problems and resolve them

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Weekend availability

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: In person

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