Job description

Front Desk Associate

Job description

What is the primary purpose of a Front Desk Associate?
The primary purpose of the Front Desk Associate is to provide guests with an excellent hotel experience while completing the necessary functions of checking guests in and out, managing room inventory, and communicating the needs of guests and the hotel to the appropriate team member.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
• Anticipate guests needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Learn Marriott brand standards and follow them.
• Provide feedback and solutions to various situations to ensure an excellent guest experience and fit the needs of the hotel, as per GM guidance.

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and go out of your way to ensure the best experience for our guests
• Required Education:

High School Diploma or equivalent Required Technology: Use computers and computer systems (including hardware and software) to enter data, or process information

• Physical:

Able to stand and/or walk for duration of schedule shift, lift up to 50 lbs. Other:
Able to read, write and communicate effectively in English. Flexible to working days, early mornings, evenings, nights, weekends and holidays

Position: Front Desk Associate

Department: Property

Hourly: Starts at $14.50 per hour

Position Reports to: General Manager

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
Rooms and common areas are regularly sanitized, social distancing is highly encouraged.

Ability to commute/relocate:

• Daphne, AL 36527: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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