Front Desk Agent (Part-Time/Full-Time) - Anvil Hotel, Jackson Wyoming
Full Time
Jackson, WY 83001
Posted
Job description
The Anvil Hotel, located in the beautiful town of Jackson Hole, Wyoming, is in search a Front Desk Agent.
On the doorstep of Yellowstone, in the vibrant town of Jackson, The Anvil Hotel celebrates the wonder of place. With Wyoming’s storied National Parks as our inspired canvas, we live colorfully with the rhythm of the seasons. Our guests hail from far flung places and are united by a common thread: exploration. We’re building a community one guest at a time. We’re explorers too, living at the center of wonder and we’re thrilled to welcome you into our world.
As Front Desk Agent you will be responsible for providing quality, friendly, professional service to guests as it involves checking guests in and out, assisting with requests and needs prior, during and after their stay, answering the phone, taking hotel reservations and providing concierge services.
Our ideal candidate is warm "people-person" who is welcoming and friendly, dedicated, and detail-oriented. Our front desk is the hub of service for our guests, and we'd love to find someone who is passionate about providing great service and hosting our guests to beautiful Jackson, Wyoming! Come join an uncommon project with extraordinary people!
Job Responsibilities:
- Develop in depth understanding of the property management system and POS functionality.
- Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
- Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
- Answering telephones in a prompt and professional manner and providing assistance to callers
- Taking reservations in person and over the phone
- Reading and responding to hotel email
- Checking guests in and out
- Completing group pre-registrations and key packets
- Posting charges and processing payments
- Communicating with Housekeeping and Maintenance
- Handling mail and coordinating deliveries of messages and packages
- Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
- Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
- Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
- To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.
- Complete shift checklists and special projects as assigned.
- To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
- Meet with departing Front Desk Host to review business status, log-book and follow-up items.
- Keep the front desk as well as lobby areas clean and well organized.
- Be available to work irregular hours, including evenings, weekends and holidays.
- Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.
Secondary Job Functions:
- Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.
Essential Experience/Aptitudes:
- Fluency in English (verbal and written) is required.
- A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.
- Must have High school diploma or equivalent.
- Must be computer literate with a knowledge of Word and Excel.
Desired Skills/Experience:
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly and professional manner.
- Independent thinker and a ‘quick study’.
- Good team player.
- Willingness to go the extra mile.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to work well under pressure and handle multiple tasks at once.
- Must be punctual with regular and reliable attendance.
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
- Remain in stationary position for a maximum eight hours (excluding meal and rest breaks).
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
- Periodically required to work at a very fast pace, under pressure.
Full-Time Benefits
- Medical, Dental and Vision insurance,
- Vacation, Sick and Holiday time off benefits
- 401K retirement benefits
The Anvil Hotel is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
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