Job description
We at the Zota Beach Resort believe heartfelt, customer service make people's lives better especially the people who work here. Come be part of a great TEAM!
Our mission at Zota Beach Resort is to provide creatively inspired hospitality that successfully achieves the best in hotel service but also delivers unforgettable experiences fueled by culture for our guests and local communities—always leaving people with surprise and delight. We bring these promises to life by embracing and empowering a diverse collective of team members, collaborators and guests that choose to call The Standard home.
We are minutes from Bradenton Beach on the north end of Longboat Key.
Position Summary
- Assist guests with arrival and departure from hotel, while providing the guest with excellent guest service. Greet customers immediately and with a friendly and sincere welcome.
- Reconciles and completes all daily front desk work.
- Welcome the guests, register them in the computer system, anticipate the needs of guests in a friendly and professional manner.
- Inform the guest about the property and it's amenities in detail.
- Answering phones in a professional, yet friendly manner, willing to assist guest needs as they arise.
- Ability to stand for continuous periods of time.
- Some nights required for Night Audit shifts.
- Other reasonable duties as assigned.
- Demonstrates the ability to show tact, courtesy and diplomacy in difficult situations.
- Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.
- Display a high degree of professionalism at all times.
- Assist in the delivery of Housekeeping items as needed.
Education: High school education or GED plus 2 years' administrative hotel front desk experience or equivalent combination of education and experience that provides the skills, knowledge, and ability.
Experience: Minimum of 1 years' hotel/resort experience at the front desk, or night audit is preferred or other hospitality guest service experience.
Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends. FULL-TIME. Hours are 7am-3pm and 3pm-11pm must be flexible.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Bradenton Beach, FL 34228: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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