Front Desk Agent

Full Time
Peekskill, NY 10566
$19 - $21 an hour
Posted Just posted
Job description

Located in Northern Westchester, perched high, overlooking the Hudson River, The Abbey Inn features luxurious guest rooms and suites, exquisite indoor and outdoor private event spaces, a full-service spa and Apropos, farm to table restaurant and bar.

As one of the first and last impressions that some of our guests experience at The Abbey it is imperative that our Night Auditor exudes professionality, enthusiasm, and authentic service. The Night Auditor is responsible for monitoring the hotel overnight while providing quality guest service that include registration and check-out, PBX operations, problem solving, mail and message service. The Night Auditor must be accurate with daily accounting procedures.
JOB DUTIES AND RESPONSIBILITIES

  • Audits the daily guest ledger
  • Handles all end-of-day accounting functions including posting daily room rates and room tax
  • Ensures accuracy of all charges to guest folios
  • Averages sum of revenues of all accounts receivable from food, room and other departments
  • Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues
  • Make cash drops in accordance with proper cash handling procedures
  • Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift
  • Monitors hotel security camera system
  • Ensures that lobby is well-maintained, properly lit and with music at proper volume
  • Work nights, weekends, and holidays as needed
  • Any other duties as assigned

EDUCATION AND EXPERIENCE

  • Prefer 1 year in Accounting, Front Desk or Night Auditor role
  • Knowledge of PMS
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to communicate effectively verbally and in writing
  • Team player
  • Ability to exceed expectations of guests
  • Basic accounting/math skills

*Revival Hotels is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Schedule:

  • 8 hour shift
  • Holidays
  • Overnight shift
  • Weekend availability

Ability to commute/relocate:

  • Peekskill, NY 10566: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service (Preferred)

Work Location: In person

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