Job description

We are seeking Front Desk Agents to join our company. The Front Desk Agent is often the first and last point of contact for customers and is therefore essential to the success of our organization. The ideal candidate will be able to quickly respond to guest inquiries, maintain a positive attitude and resolve any problems that arise in a timely manner.

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills:

• Prefer multi-language speakers, English and Spanish or Mandarin
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, Fosse is a plus
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Houston, TX 77061: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you speak Mandarin?

Experience:

• Hotel: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

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