Job description

Including, but not limited to:
1. Answers incoming telephone calls professionally, following the hotel and/or brand
expectations regarding phone etiquette.
2. Provides excellent customer service, responding to guest questions or concerns in a timely and courteous manner.
3. Makes reservations or modifies reservations as needed.
4. Follows hotel and/or brand standards related to guest interactions and reward programs.
5. Coordinates check-in and check-out procedures with multiple guests in line in a
courteous and efficient, providing a positive experience for each guest.
6. Maintains guest privacy and safety by not sharing information about guests, to callers,
walk-ins, or other guests.
7. Documents information regarding guest or room information in the front desk notebook for future shifts. Protects this information as confidential from guests and employees without a “need to know”.
8. Assists sales team with pre-registration and blocking of rooms for groups.
9. Adheres to proper credit, check cashing, and cash-handling policies and procedures.
10. Tracks room status to ensure guests are assigned to vacant ready rooms.
11. Shares correct information regarding rooms, amenities, and hotel rules.
12. Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
13. Coordinates room status updates with the housekeeping department by notifying
housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
14. Processes mail, packages, and message handling with care so accurate information is provided to guests or management promptly.
15. Attends department meetings.
16. Communicates with Housekeeping and Maintenance regarding guest
concerns or room preparation for rental.
17. Follows all safety and emergency procedures. Is aware of accident prevention policies.
18. Completes duties and confirms on shift checklist as assigned.
19. Various other duties as assigned by Supervisor.

Job Type: Part-time

Pay: $13.00 - $14.75 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
Hand Sanitizer Stations throughout this hotel. Gloves and Masks are available.

Ability to commute/relocate:

• Brookville, OH 45309: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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