Job description

Hampton Inn & Suites Kittery is seeking enthusiastic, friendly customer service professionals to join our team!

Our Hotel Front Desk Staff ensures that guests have an enjoyable experience at the hotel from arrival to departure. Our ideal candidate is someone who loves to interact with people, and is pleasant, helpful and welcoming.

This is a flexible shift position for predominantly 7am-3pm Friday and Saturday mornings, but cross-training on 3pm to 11pm shift and 11pm to 7am shift is also available.

Daily activities of our Hotel Front Desk Agents include:

• Assist guests with check in and check out
• Answer phones and be able to answer questions about the hotel and local area attractions
• Make reservations through the Property Management System
• Manage pre-arrival steps to include pre-assigning rooms to accommodate special requests, taking advance deposits, and ensuring reservation billing is set up properly
• Welcome guests throughout their stay to ensure a positive experience
• Respond to guest issues and resolve in a timely and professional manner
• Process credit card payments as well as cash transactions

Job Requirements for our Front Desk Agents include:

• Polished presentation and professional demeanor at all times
• Previous customer service experience preferred but not required
• Availability to include weekends and holidays
• Ability to stand for up to 5 hours at a time

We offer our Front Desk team a positive team-oriented work environment with benefit options including: insurance (medical, dental, vision, short-term disability, voluntary life, wellness rewards, employee assistance program), 401(k), paid time off, and hotel room discounts.

Hampton Inn & Suites Kittery is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location

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