Job description

Full Job Description

The primary responsibilities for the Front Desk Agent include but are not limited to:

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information
• Be an expert of the property and of the local area.
• Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer and update Guest profiles.
• Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
• Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
• Complete all other assignments, duties and tasks as assigned

• Positive
• Genuine
• Honorable
• Caring
• Passionate

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

Job Type: Full-time

Pay: $12.50 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Mason, OH 45040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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