Job description

Job description

Front Desk Agent / Reception

Brand New Hotel Now Open! ******Marriott Fairfield Inn & Suites Near Expo Center Lebanon, PA

Our hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be:

• Discerning & Intelligent
• Self-Assured & Refined
• Personally Engaged & Professionally Invested
• Able to view Work as a Lifestyle
• Innovative
• Harmonious
• Modern & Fun

Summary of Position

First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.

As a Front Desk / Reception Agent, you will:

• Work in fast-paced environment with lots of guest interaction.
• Demonstrate a true desire to satisfy the needs of others. Work a variety of shifts - day, night, and evenings.

Keys to Success - Candidate Requirements

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends, and holidays.
• Must have a high school diploma or equivalent.
• High energy a must.
• An Accounting background is preferred but not required.
• Attention to detail and the ability to compile facts and figures.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs.); may occasionally require lifting luggage up to 50 pounds.
• Ability to communicate effectively and courteously over the telephone and in person.
• Requires strong command of the English language to include speaking, reading, and writing.
• In addition to general office equipment, you will regularly operate Marriott systems and software.

Benefits:

• Advancement Opportunities throughout our organization -We promote from within!
• Competitive Salaries
• Within 90 days
• Medical Plan
• Dental & Vision Insurance
• Life Insurance w/supplemental Life available
• 401(k) available after only 90 days
• Vacation and Sick Time
• Ongoing development
• Flexible schedules
• Stability and growth
• Fun, Energetic Work Environment
• Direct Deposit
• ...And Our AMAZING Shaner Hotel Culture!!

About us. Shaner Hotel Group® is rapidly expanding to serve many hospitality needs. Our robust portfolio consists, Marriott, Hilton, and IHG brand hotels,
Our mission. Create positive lifelong emotional connections with our teammates and our guests.

Our formula. for success includes building strong leadership teams. The Shaner Hotel Group® takes pride in training, developing, and promoting what it considers the hospitality industry's most talented employees.

Apply today to become a part of the Shaner Hotel Group Family!!

We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

Job Types: Full-time, Part-time

Pay: Up to $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Ability to commute/relocate:

• Lebanon, PA 17042: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel/Customer Service: 1 year (Preferred)

Work Location: One location

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