Job description

Join our team of hospitality professionals at the DoubleTree by Hilton Hotel in Nanuet, NY. Our 156 room full-service hotel is centrally located in Nanuet, (Rockland County) New York, and is consistently rated the number one hotel in Rockland County.

We are hiring 2 Guest Service Agent's to represent the hotel at the Front Desk. You are the first contact with our guests and responsible for the impression you make on our guests at check in an during their stay. You must have a friendly, easy-going personality while also being very perceptive and disciplined. The Guest Service Agent does assist guests with inquiries, problems, and complaints, receiving guests’ payments while doing our best to make them feel welcome, comfortable, and valued during their stay with us.

You must be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment. A demonstrated commitment to the customer service field or prior hotel experience is required for us to consider your application. We prefer only local candidates who live in Rockland County, NY or Pascack Valley, NJ.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player- People Person.
• Physically agile, and able to stand for extended periods.
• Available to work AM or PM shifts, Weekdays and Weekends and on public holidays.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all! Ask about the Hilton Employee Travel program which affords amazing discounts at all Hilton Hotels around the work for our Team Players.

We value our employees:

We are locally owned and operated and our mission statement is to be the best hotel we can be. To achieve this goal, we actively encourage each employee to be the best they can be. This includes our investment in you through significant training, education and mentoring as well as a positive attitude towards a proper 'work-life' balance. Come interview with us and see what we are all about.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All necessary PPE is provided including masks, hand sanitizer, and safety shields.

Experience:

• Customer Service: 1 year (Required)
• Hotel Experience: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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