Job description

Experience: 2+ years

THIS IS ON CALL / AS REQUIRED BASIS WITH PART TIME HOURS. IT IS A DISPATCH POSITION FOR ON SITE WORK

MULTIPLE LOCATIONS AVAILABLE

MUST KNOW REIMAGING/LAPTOP/DESKTOP TROUBLESHOOTING, VIDEO CONFERENCING SETUP, SCCM TOOL.

MUST BE WILLING TO WORK AS AN INDEPENDENT CONTRACTOR.

Base Skill Set :

A+ Certification or equivalent experience

Good working knowledge of Active Directory
 2+years’experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment

up to executive management level.
 ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
 Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7

OS / office 2010 as well as Win 8 andO365
 Advanced knowledge of Microsoft Office suite of applications  Support of End User for video conferencing units.

Support of mobile devices

Duties & Responsibilities:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

• Diagnosing and troubleshooting desktop system,printer and operating problems
• Consulting and instructing users on hardware andsoftware questions/issues
• Collaborate with other IT Services Data Centerand Network Infrastructure teams
• Install, maintain and upgrade equipment and itsassociated infrastructure
• Runs diagnostic tests to isolate system problemsas well as proactive activities
• Operating Systems Windows, OS-X
• MS Office (Windows and knowledge of Mac)software
• Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• Hands on experience removing viruses and spyware using various tools (Windows)Identifies, researches, and resolves technical problems including forming an RCA
• Responds to telephone calls, email, service tickets, and dispatched requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements

•  Excellent written and verbal communication and customer service skills with proven abilitytowork in fast paced environments
•  Commercial experience in an IT support technician role that includes 2 years of technical supportexperience in a hybrid Windows and MAC environment
•  Experience in working with a helpdesk operation,to include Windows and Mac clients

 2 years’ Experience with mobile applications/products including: iPhone, iPad, and AndroidPlatforms Expertise in iPad / iPhone

•  Self-starter that is able to collaborate actively withothers in a cross-functional team
•  Proven attention to detail and high standards for quality
•  Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
•  Skilled in documenting written troubleshootingsteps and instructions
•  Business professional attire

Job Type: Contract

Pay: Up to $30.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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