Job description
The Senior Fraud Operations Analyst conducts investigations regarding the control, detection and analysis of frauds to eliminate any eventual possibility of financial or image loss to the company or customers. Working under limited supervision, this job is responsible for identifying potential fraud cases against customer accounts and taking appropriate action.
Key Responsibilities and Duties
Career Level
7IC
Base Pay Range: $66,100/yr. - $110,100/yr.
Key Responsibilities and Duties
- Tracks and monitors illegal transactions on customers' financial accounts without the authorization of the account owner.
Analyzes account activity in order to assess levels of risk.
Reports any suspicious account movements and unusual transactions that may be risky to the organization and customers.
Interacts with external partners such as law enforcement agencies, vendors and banks to validate information to check fraudulent activities.
Recommends suspending a flagged account temporarily until the investigation is complete, verifying all transaction details and keep all information confidential until further notice.
Reduces the risk of fraud through detailed authentication on customer identity and incoming credit/debit authorizations for potential fraud.
Creates fraud files and communicates with customers to notify of inquiry or problem resolution.
Coaches and reviews the work of lower level professionals.
- University (Degree) Preferred
- 3+ Years Required; 5+ Years Preferred
- SRC Indicator: NRF
- Physical Requirements: Sedentary Work
Career Level
7IC
Base Pay Range: $66,100/yr. - $110,100/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our
Benefits Summary
.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law
here
.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email:
accessibility.support@tiaa.org
Privacy Notices
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