Description

General Duties:

• Supports and manages the hotel outlets while working closely with the Restaurant Manager, other Assistant Managers, and other hotel departments.
• Responsible for short and long term planning of outlet, including group accommodations and events, restaurant service, and supplies.
• Managing work schedules, training, hiring, and coaching/counseling Associates.
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
• Full understanding of Associate engagement with ability to lead the team.
• Ability to take the initiative to run the outlet as a free standing entity.
• Requires flexibility of schedule, creativity, social and interpersonal skills, decision making ability, initiative and sense of urgency. These skills are required in order to address the daily items/issues which occur on a daily basis within the resort.
• Experience in customer service; resort experience preferred.
• Operate 10-key calculator by touch.
• Previous supervisory, leadership, management and coaching skills, preferred.
• Knowledge of different types of food and beverage production.
• Knowledge of different types of wine and spirits and their service.
• Ordering experience preferred.

Employment Standards:

• Requires a high degree of problem solving abilities.
• Ability to get along well with others, to demonstrate flexibility and patience, and to work as a member of a team as well as a mentor and leader.
• Excellent communication skills; basic level of computer knowledge; proficient with Microsoft Word, Excel; experience with Agilysys preferred.
• Ability to effectively schedule employees.
• Ability to inventory.
• Detail oriented and self-motivated.
• Maintain a clean, safe and environmentally responsible work environment.
• Must have a high regard for personal appearance and hygiene. Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.

Required Certifications:

• Minimum age requirement – 18+ (21+ if driving licensed Resort vehicles)
• Food Handler’s Certificate
• TABC Certificate
• Valid driver’s license and ability to meet the requirements of driver insurability as established by the insurance carrier required, preferrred.
• High school diploma or equivalent, required.
• College degree in a hospitality related industry, valued.
• Must have two years of experience in the food and beverage industry.
• Encourage OSHA Hazard Communication Standard training and certification.

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 50 pounds.
• Follow all company and safety and security policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)