Job Summary

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

Responsibilities:

• Managing Day-to-Day Operations

  • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Monitors and maintains the productivity level of employees.
  • Verifies that all team members/supervisors understand the brand specific philosophy.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
  • Establishes and maintains open, collaborative relationships with employees.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds in a timely manner to customer service department request.
• Reviews comment cards and guest satisfaction result with employees.
• Stays readily available/ approachable for all guests.
• Sets a positive example for guest relations.
• Takes proactive approaches when dealing with guest concerns.
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
• Serves as a role model to demonstrate appropriate behaviors.

Additional Responsibilities

• Performs other duties, as assigned, to meet business needs.
• Comprehends budgets, operating statements and payroll progress report.
• Extends professionalism and courtesy to team members at all times.
• Performs hourly job function if necessary.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Qualifications:

• 2-3+ years of multi-unit food service operations.
• A Bachelor's degree is required; significant related experience may be considered in lieu of formal education
• Ability to manage financial resources and costs in order to ensure the achievement of strategic organizational objectives and to increase the profitability of SIE Culinary.
• Ability to build effective long-term interpersonal relationships proactively across functions both within SIE Culinary and external parties, working with others towards mutually acceptable solutions
• Excellent client relationship skills, both internally and externally
• Strong influencing skills—must be able to persuade people’s attitudes, behaviors and decisions to desired results
• Proficiency with MS Office suite including Word, Excel, Outlook and PowerPoint
• Prior training experience is a plus.
• Strong professional presentation and interpersonal skills combined with good verbal and written communication skills. Prior DISC training/knowledge is a plus.
• Strong organizational skills needed to manage multiple projects.