Job Summary

Essential Duties and Responsibilities

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Accountable for floral sales, labor, and meeting financial and profitability objectives.
• Utilizes high degree of creativity and floral design knowledge to create stylish floral and plant arrangements that appeal to a variety of customers.
• Provides consultations to customers regarding price and type of floral arrangements desired from small-scale arrangements to large-scale events.
• Oversees the in-stock and proper maintenance of plants, including the cutting, cleaning, and storage. Utilizes knowledge of flower and plant sustainability to ensure lasting quality and freshness of products.
• Leads the planning, ordering, and sourcing of products to ensure in-stock conditions and inventory control of the floral department.
• Builds product displays for special events, holidays, and promotions for customer appeal and to promote sales.
• Monitors and manages department shrink by utilizing current tools and processes.
• Makes recommendations to category management regarding the procurement based on knowledge of floral products.
• Promotes environment of customer focus and proactive selling techniques.
• Provides friendly and customer-service-oriented attitude by greeting customers, answering questions and ensuring customer complaints are addressed appropriately and in a timely manner.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills and Abilities

• Advanced knowledge of floral department operations.
• Strong knowledge of flowers, handling, and design techniques required.
• Intermediate knowledge of budget planning, profit and loss statements, labor reports, and other financial statements.
• Intermediate knowledge of automated reporting systems including, but not limited to, inventory, cost of goods, scheduling, time and attendance, and labor.
• Ability to lead, motivate, and delegate responsibilities.
• Strong organizational skills and attention to detail required.
• Ability to effectively communicate (in written and verbal form) with partners and customers. Ability to remain professional and courteous with customers at all time.
• Ability to use precision hand tools.
• Ability to multi-task, prioritize effectively, and practice proper time management.
• Ability to conduct on-the-job training, instruct in use of tools or equipment, and demonstrate procedures.
• Ability to perform basic Microsoft Office functions.
• Basic mathematical skills for assessing inventory and ordering.
• Ability to promote sales and negotiate prices.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• High school Diploma or GED required.
• Two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Minimum of 21 years of age required.
• State certification and licensure required in Louisiana.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to use fine finger movements (ex. sorting and typing).
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Occasionally required to bend, kneel or squat.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.