Job description

Who Is Bristol Farms?
Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood and produce, compliment it with an awesome array of groceries in each aisle and create an extraordinary experience for each and every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; to create a fun, interactive and engaging environment where we invite the guest to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude and work well in a team environment. People who are warm, outgoing, authentically amazing and want to be inspired, challenged and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table
You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectation. You are warm, outgoing, authentically amazing and want to be inspired, challenged and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

Job Title: Floral Manager
Department: Bristol Gardens
Reports To: Store Director
FLSA Status: Nonexempt

Summary
This is a management position. The Floral Manager must have the necessary confidence, commitment, and motivation to move their staff & themselves towards success. Key personality traits and skills to accomplish this are: strong communication skills, good listening skills, strong leadership skills; must be self-motivated, observant, perceptive, decisive, flexible, patient, supportive, and must possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Floral Manager should also be open to growth and expansion.

Essential Duties and Responsibilities
In addition to performing all required duties of a Floral Designer & Floral Clerk, the Floral Manager will take full responsibility for the operation of the Floral Department. Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits. In addition, the Floral Manager is directly responsible for staff development. The Floral Manager must cultivate a solid working relationship between himself/herself and his/her staff. Developing and instilling positive morale is the key to success of the Floral Department. He or she also performs the following duties (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Required to perform all duties of the Floral Designer & Floral Clerk.
• Responsible for using the tools provided by management to ensure the success of the department.
• Must be knowledgeable of flowers, plants, and arrangements, including proper care; sold in the Bristol Gardens Department.
• Responsible for ordering, receiving and merchandising department products. Responsible for all items from the time the product is delivered to the back door until it is purchased by our customers.
• Orders merchandise or prepares requisitions to replenish merchandise on hand.
• Prices department merchandise according to handheld scanner and verifies price against purchase order. Reports/documents price discrepancies and “not on file” items.
• Processes purchase order for implementation at required deadline.
• Maintains high profit margin in accordance to the approved pre-set budget and pricing schedule, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
• Ability to create “bold designs.”
• Assures proper displaying and selling of department products to customers and advises customers on quality of flowers, methods of handling flowers and plants, and other factors affecting this perishable product.
• Changes and/or moves displays to keep Floral Department fresh and appealing to the customer.
• Cleans shelves, counters, and tables.
• Operates a cash register following established policies and procedures.
• Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures.
• Responsible for accurate balancing of cash register.
• Maintenance of inventory control especially for theft, shrinkage, and storage.
• Assures low shrink and waste through proper ordering and inventory control.
• Responsible for inventory control, preparing for inventory, and inventory results.
• Takes customer orders for floral arrangements or any other special order in the Floral Department.
• Creates custom floral arrangements following customer’s specifications.
• Transfers merchandise used from other departments; completes appropriate paperwork.
• Ensures custom arrangement is accurately priced in accordance to Bristol Farms specified guidelines.
• Responsible for all schedule writing done fairly and objectively to drive the needs of the business.
• Responsible for controlling labor results, including overtime under the supervision of the Store Director.
• Supervises employees in; but not limited to, floral designs, sales work, displays, receiving, price integrity, taking inventory.
• Trains and coaches employee procedures and tasks for department. Under the direction of the Floral Manager is responsible for in-service training for all employees and documents all training.
• Special events - work on creativity and budget.
• Confers and plans arrangements according to customers’ requirements based on cost or selects appropriate standard design pattern.
• Trains employees on floral design.
• Ensures compliance of employees with established security, sales, and record keeping procedures.
• Under the supervision of the Director of Bristol Gardens adheres to department budget and coordinates sales promotions.
• Responsible for implementing and maintaining all marketing programs.
• Trains all Floral employees in floral design, suggestive selling, merchandising, & customer service techniques on an on-going basis.
• Responsible for communication with the Store Director and Director of Bristol Gardens on all department related issues.
• Follows safety work standards and reports any safety hazards to Store Director.
• Conducts accident investigations and completes paperwork within accordance to Cal Osha SAB-198.
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
• Handles customer complaints in such a manner to assure customer satisfaction.
• Availability requirements include; but not limited to days, evenings, weekends, holidays & occasional overnight.
• Follows and enforces polices & procedures set forth in the employees handbook at all times.
• At all times, meets and exceeds Bristol Farms standards in design, presentation, customer service, quality, cleanliness, and leadership.

Supervisory Responsibilities
Responsible for the overall direction, coordination, and evaluation of the Floral Department. Carries out supervisory responsibilities in accordance with Bristol Farms’ policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills
Floral Managers are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Floral Managers are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the work place.

Education and/or Experience
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms.

Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volume. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands & wrists; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employees are frequently required to reach with hands and arms. The employees are occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employees must frequently lift and /or move up to 25 pounds, occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The noise level in the work environment is usually moderate.

Why You’ll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your restaurant and guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment

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