Job description

Fine Jewelry Supervisor

Contributes to profitable sales growth in the Fine Jewelry business by leading and engaging associates, promoting a selling culture, and building clientele to meet sales plan REPORTS TO: KEY PARTNERSHIPS: Assistant Manager of Merchandise SVG 1 - 4 Sales Floor Supervisor, Customer Experience Supervisor & Operations Supervisor

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service - Informs customers of key product attributes to generate interest and to build clientele - Provides coaching and feedback to Specialty team to achieve care/protection plan objectives - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Directs customer service activities throughout the specialty businesses - Resolves customer issues and concerns in a professional manner - Partner with Specialty Associates when customers require a deeper level of product information or to assist with sales needs - Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

• Team Development - Responsible for the completion of Fine Jewelry associates training on product knowledge and care/protection plans - Consistently provides ongoing feedback and coaching to associates - Manages and administers Productivity Standards Program processes to include recognition and coaching - Maintains notes / observations of each associate’s strengths and opportunities - Takes action on performance and policy issues within the team

• General Operations - Oversees the planning and execution of special events - Manages or assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) within Fine Jewelry - Owns receiving, shipping and reverse logistics for Fine Jewelry merchandise - Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in Fine Jewelry - Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment - Responsible for the completion of all pricing and signing processes in Fine Jewelry - Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities - Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink

• Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Temecula, CA 92591: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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