POSITION PURPOSE

To excel in the tasks specific to this essential role, as well as participate and help develop our WCCU Cares culture. You would be responsible for providing outstanding service to our members and to our internal staff (#TeamWCCU). Your actions will directly contribute to our goal of caring about our members, their financial needs, and our community. This position will continually assist the credit union in delivering its’ Service Mission to its’ members: “We will help our members achieve financial success” by providing the best possible service to both our members and our co-workers. This position is responsible for directing and administering the operational and sales efforts of the Branch. This position is also responsible for the following; ensuring that established policies and procedures are followed; overseeing the retail staff in providing a full range of services to members and prospective members; and, ensuring that members are promptly and professionally served. The Financial Services Manager directs and supervises Branch staff and sees that all Branch personnel have the training required to provide the best possible service to members and potential members. All job responsibilities must be accomplished while complying with all State and Federal regulations and laws, including the Bank Secrecy Act, OFAC Policy, MIP and Red Flag guidelines.

$1,000 Sign-on Bonus

*Paid out after 90 days with a satisfactory review*

DESCRIPTION:

Westerly Community Credit Union's mantra is WCCU Cares. It emphasizes our primary focus on caring about our members, our members' financial success, and our community. Established in 1948, WCCU is a local, full-service financial institution that currently serves over 20,000 members with lending and deposit products through convenient locations in Westerly, Richmond, Wakefield, Coventry, and online at www.westerlyccu.com . Recent WCCU awards include: Westerly Sun's Readers' Choice Best Credit Union (2021), Best Mortgage Company (2021) Best Bank Award (2017-18-19 and top 3 in 2020); Southern RI Chamber Choice Award 2021, Best Employer (2018) and "Spreadin' the Love" (2019) community service awards; as well as PBN Best Places to Work (2018, 2019, 2021 & 2022).

We are offering a $1,000 sign on Bonus upon 90 days and a satisfactory review. This is in addition to great benefits such as medical, dental, and vision for you and your dependents. We offer PTO (even give you your birthday off!), company paid life insurance, and 401(k) with employer match.

POSITION PURPOSE:

To excel in the tasks specific to this essential role, as well as participate and help develop our WCCU Cares culture. You would be responsible for providing outstanding service to our members and to our internal staff (#TeamWCCU). Your actions will directly contribute to our goal of caring about our members, their financial needs, and our community. This position will continually assist the credit union in delivering its' Service Mission to its' members: "We will help our members achieve financial success" by providing the best possible service to both our members and our co-workers. This position is r esponsible for directing and administering the operational and sales efforts of the Branch. This position is also responsible for the following; ensuring that established policies and procedures are followed; overseeing the retail staff in providing a full range of services to members and prospective members; and, ensuring that members are promptly and professionally served. The Financial Services Manager directs and supervises Branch staff and sees that all Branch personnel have the training required to provide the best possible service to members and potential members. All job responsibilities must be accomplished while complying with all State and Federal regulations and laws, including the Bank Secrecy Act, OFAC Policy, MIP and Red Flag guidelines.

Must have ability to Float between branches located in Westerly, RI, Richmond, RI, Wakefield, RI, and Coventry, RI

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Assumes responsibility for the effective and efficient performance of Branch operations.

• Supervises scheduling of Branch Staff to ensure that optimum staffing levels are achieved within the Branch to support efficient and professional member service. Continually evaluates Branch workflow to attain maximum efficiency.
• Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.
• Responsible for Branch compliance with all Credit Union Security policy directives, including monthly testing of security devices and yearly replacement of bait money. Responsible for alerting Security officer or V.P. of Financial Services to any suspicious activity within the Branch or its' perimeters that may indicate a potential risk.
• Responsible for ensuring that the Branch is in balance at the close of each business day. Provides assistance to staff as needed.
• Supervises and assists with retail floor functions as business needs require. Includes opening and closing accounts, processing loan applications and disbursements, resolving member issues, providing general account information and maintenance and performing other financial transactions. Provides assistance to Branch staff with dual control functions such as ATM and cash machine balancing, night depository transactions and cash delivery verification when required.
• Identifies member needs and provides appropriate solutions while utilizing the tools of the Member Advocacy Program, including needs assessments, cash flows and credit reports. Responsible for the scheduled examining of Branch Advocacy reports and consistent reviewing with Branch staff to ensure that there are no missed opportunities.
• Answers member telephone calls and responds to member inquiries or directs them as necessary. Responds to member emails and phone messages in a timely manner. Checks Organization emails regularly throughout the day. Responds to internal email and telephone messages in a reasonable time.
• Performs all duties while maintaining a strict level of member confidentiality.
• Maintains security of confidential member information, including the shredding of all member information no longer needed.
• Attends meetings/seminars and additional training as required. Completes on-line courses to enhance job performance and comply with State and Federal regulations.
• Has excellent knowledge of all Credit Union Products and Services. Periodically reviews the WCCU PEAK Manual and all WCCU policies and procedures.
• Has excellent knowledge of all State and Federal regulations as they relate to Branch retail operations.
• Supports the Organization in all of its' business initiatives.
• Supports the Organization in its community involvement by participating in sponsored or approved activities.
• Has knowledge of and supports all current marketing promotions.

2. Effectively supervises Branch staff, ensuring optimal performance.

• Provides leadership through effective objective setting and communication.
• Directly supervises all Branch retail personnel. Ensures that high quality work and efficiency in Branch opera tions are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure. Incorporates Branch security items in regular meetings.
• Conducts regular meetings with Branch management staff to review branch reports, update them with new information, and evaluate staff and Branch performance and to coordinate future Branch activities. Analyzes input from Branch management staff to increase staffing efficiency levels.
• Ensures that personnel are well trained in all phases of their respective jobs.
• Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources.
• Tracks individual progress of staff. Monitors staff sales performance and develops plans for poor performers. Conducts performance appraisals on FSRs, FSOs and Assistant Financial Service Officer annually or when required. Reviews MSRs performance appraisals submitted by MSR Supervisor and makes suggestions when appropriate. Formulates and implements corrective actions as needed.
• Approves all discretionary and vacation time off for Branch retail staff. Approves Branch retail staff time cards and is responsible for any overtime approvals. Keeps accurate payroll and attendance records.

3. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

• Ensures that members' requests and questions are promptly resolved.
• Handles members' complaints, and follows Consumer Complaint Procedures and escalates when necessary.
• Responsible for broadening member base and achieving or surpassing Branch sales goals.
• Responsible for assisting Business Department in developing new and existing business relationships.
• Ensures that members are informed of Credit Union services and policies.
• Ensures that the Credit Union's quality reputation is maintained and projected.

4. Assumes responsibility for the effective administration of Branch functions.

• Ensures that Branch retail operations are conducted with a good level of cooperation with other Credit Union departments.
• Responsible for Branch efficiencies and pursuing cost-saving measures.
• Continually seeks ways to improve Branch retail operations and productivity and to meet established goals.
• Prepares periodic Branch activity reports and makes recommendations to management for improvements.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Maintains a safe work environment.
• Keeps management informed of Branch activities, progress toward established objec tives, and of any significant problems. Requests assistance when necessary.

5. Assumes responsibility for related functions as required or assigned.

• Fills in at other Branches as business needs require.
  

PERFORMANCE MEASUREMENTS:

• Branch services are efficiently and effectively delivered in accordance with established Credit Union policies and standards.
• Current member accounts are maintained or expanded and additional ones solicited. Good business relationships exist with members and their questions and problems promptly resolved.
• Branch personnel are well trained and efficient, and their activities well coordinated.
• Required reports and records are accurate and timely.
• Management is appropriately informed of area activities and of any significant problems. Suggestions are provided for improved efficiency or effectiveness in branch operations.
• Good working relationships exist with all Credit Union personnel. Assistance is provided as needed.
• Branch transactions, loan volumes, expenses, and profitability are in line with Credit Union standards.
• Branch goals are achieved or exceeded on a regular basis.

QUALIFICATIONS

Education/Certification: High school graduate or equivalent. Additional college coursework in business or finance preferred.

Required Knowledge: Understanding of the Credit Union’s field of membership. Thorough knowledge of Credit Union services and products. Un derstanding of related legal and regulatory requirements. Familiarity with Branch functions, policies, and procedures.

Experience Required: At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience.

Skills/Abilities: S trong interpersonal, leadership, and supervisory skills. Well organized. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow. Positive, can-do attitude. Caring & community-oriented. Strong Service & Sales skills – showing a desire for our Members to succeed.